We are looking for

Support Analyst

Apply REF: BNP021772


 

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :


 

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

Job Title:

Support Analyst

Date:

16-May-2022 (ASAP)

Department:

GMIT

Location:

Mumbai

Business Line / Function:

CIB

Reports to:

(Direct)

Akhilesh Gupta

Grade:

(if applicable)

NA

(Functional)

Akhilesh Gupta

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

Replacement of Shubha Vasan (Resignation)

Responsibilities

Direct Responsibilities

Provide eminent support to all users of all application system in a timely and efficient manner.

Liaise with the developers and business analysts to communicate issues raised by the business. 

Communicating with the global team to resolve issues. 

Maintain a knowledge base regarding support issues and their resolution using SharePoint or other collaboration tools.

Build a working knowledge of the systems and business area in order to provide a high level of support.

Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests. 

Track issues effectively using ITIL approved methodology (Incidents, Problems, Requests and Changes).

Preparing environments for releases and ensure that the implementation and pre-production tests are carried out. 

The system which team supports are classified as Tier 1 (business critical) which requires very flexible approach to work, as we have to support the systems as well as undertake project work. 

Within the broader team we support an overnight batches that performs the official end-of-day, night batches performing clearing and settlements for various markets. Also generating, transferring reports to various downstreams and regulatories. 

Contributing Responsibilities

Operating on APAC Based hours to support the business in APAC. This involves rotational shifts that works early from 05:30-06:30 am IST and the late shift starting from 12:30-01:30 pm IST.

The successful candidate will be expected to Perform system checks, Pro-actively monitor and improve availability and performance of the production environments globally, Deployment of applications in

UAT & PROD environments, contribute in weekend checks and coordinate with the teams in APAC.

Coordinate with other internal teams, clients and vendors in order to respond to incidents and resolve issues promptly to restore normal services to the business.

Ensure root-cause analysis have undertaken for all incidents. Manage problem and action tickets. 

Perform BAU tasks with eminent quality in incident management.

Technical & Behavioral Competencies

Unix/Linux

SQL (Sybase ASE preferred)

Shell / Batch / Powershell / Perl / Python scripting

Jenkins
Bitbucket/Git
Monitoring tools - Geneos / Prometheus / Grafana / Dynatrace

Knowledge of .Net is added advantage.

Application Production Support Knowledge
Excellent communication skills
Ability to absorb, retain and document knowledge
Ability to prioritize work efficiently in a dynamic, ever changing environment
Self-motivated by working under their own initiative

Investing Banking knowledge and background would be an advantage

Specific Qualifications (if required)

Confident enough to work in a Business Critical challenging environment

        

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Creativity & Innovation / Problem solving

Ability to collaborate / Teamwork

Adaptability

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to develop others & improve their skills

Ability to manage a project

Ability to develop and adapt a process

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

Understanding of capital market would be an added advantage.

               

Job Title:

Support Analyst

Date:

10-May-2022 (ASAP)

Department:

GMIT

Location:

Mumbai

Business Line / Function:

CIB

Reports to:

(Direct)

Grade:

(if applicable)

NA

(Functional)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

Replacement of Akshay Salaskar (Resignation)

Responsibilities

Direct Responsibilities

Provide eminent support to all users of all application system in a timely and efficient manner.

Liaise with the developers and business analysts to communicate issues raised by the business. 

Communicating with the global team to resolve issues. 

Maintain a knowledge base regarding support issues and their resolution using SharePoint or other collaboration tools.

Build a working knowledge of the systems and business area in order to provide a high level of support.

Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests. 

Track issues effectively using ITIL approved methodology (Incidents, Problems, Requests and Changes).

Preparing environments for releases and ensure that the implementation and pre-production tests are carried out. 

The system which team supports are classified as Tier 1 (business critical) which requires very flexible approach to work, as we have to support the systems as well as undertake project work. 

Within the broader team we support an overnight batches that performs the official end-of-day, night batches performing clearing and settlements for various markets. Also generating, transferring reports to various downstreams and regulatories. 

Contributing Responsibilities

Operating on APAC Based hours to support the business in APAC. This involves rotational shifts that works early from 05:30-06:30 am IST and the late shift starting from 12:30-01:30 pm IST.

The successful candidate will be expected to Perform system checks, Pro-actively monitor and improve availability and performance of the production environments globally, Deployment of applications in

UAT & PROD environments, contribute in weekend checks and coordinate with the teams in APAC.

Coordinate with other internal teams, clients and vendors in order to respond to incidents and resolve issues promptly to restore normal services to the business.

Ensure root-cause analysis have undertaken for all incidents. Manage problem and action tickets. 

Perform BAU tasks with eminent quality in incident management.

Technical & Behavioral Competencies

Unix/Linux

SQL (Sybase ASE preferred)

Shell / Batch / Powershell / Perl / Python scripting

Jenkins
Bitbucket/Git
Monitoring tools - Geneos / Prometheus / Grafana / Dynatrace

Knowledge of .Net is added advantage.

Application Production Support Knowledge
Excellent communication skills
Ability to absorb, retain and document knowledge
Ability to prioritize work efficiently in a dynamic, ever changing environment
Self-motivated by working under their own initiative

Investing Banking knowledge and background would be an advantage

Specific Qualifications (if required)

Confident enough to work in a Business Critical challenging environment

        

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Creativity & Innovation / Problem solving

Ability to collaborate / Teamwork

Adaptability

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to develop others & improve their skills

Ability to manage a project

Ability to develop and adapt a process

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

Understanding of capital market would be an added advantage.

               

NA

Primary Location: IN-MH-MumbaiJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 yearsSchedule: Full-time Reference: BNP021772