Supervisor for BP2S Lisbon CIO - Sec&AcSS - BIM Germany
BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees – including more than 154,000 in Europe and over 5,000 in Portugal alone.
BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.
ROLE AND RESPONSABILITIES
· Supervisory control of operations
o Ensure and contribute to the management of the Generic Email Boxes
o Demonstrate knowledge of all work phases respecting the department rules, assuring quality of work and a risk decrease
o Ensure the supervision of all operational activities in accordance with the department’s procedures
o Certify that the procedures are followed by the Team
o Contribute to and support colleagues’ work in order to achieve the defined goals as a team
o Ensure the validation’s first level, performing daily controls and checklist controls
o Ensure the first Birdie Control before the Team Leader’s validation
o Participate in the writing or reviewing of the operational procedures and activity user guides
o Ensure the accuracy of the operational checklists and monitor any changes
o Organise and participate in conference calls related with the activity, including with the location’s colleagues
o Escalate, whenever needed, to the Team Leader all kind of situations
o Provide the necessary reports and statistics for the team
o Support from a BIM perspective any Global or Local driven projects (ex: Department cross training, Hobart, ALC, Outlook migration)
o Ensure that all new joiners are well integrated in the Team (ex: Prepare welcome pack, procedures, support with the creation of all the necessary accesses)
o Organise and support any task migration from the location and/or shift of activity to another department
· Team Management support
o Carry out the first level of escalation for queries and issues
o Support the training of newcomers by preparing and following up the training plans
o Liaise with the Team Leader in order to comply with the Training Follow up Meeting Minutes
o Assure management with report of activity and team related subjects to the Team Leader
o Assist management in the key performance indicators (KPI) preparation
o Evaluate daily work and individual performances to help, if necessary, on the annual appraisals
o Identify and report training needs
o Contribute to the Monthly Team Meetings organised by the Team Leader, sharing relevant information
o Assist the TL with interviews
· Ensure client (internal and external) satisfaction
o Ensure that answers to client’s queries are provided in a timely and accurate manner
o Participate, whenever needed, in DDV’s, RM OPS and Service Reviews
o Verify the DDV’s presentations before the Team Leader’s verification
o Perform the tasks and/or participate in projects needed for the efficient achievement of BNP Paribas Securities Services objectives
- 12th Grade (minimum) or Degree in Economics, Management, Accounting or similar (preferred option)
- Fluent in English and German
- Ability to multi-task and adapt to changing priorities in a fast paced and dynamic environment
- Strong organizational and communication skills
- Client-oriented; strong work ethic is essential
- Positive attitude and strong team spirit
Please note that only applications submitted in English will be considered.
In case you are selected for this role, further documentation will be requested to support your hiring process.
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.