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Last update 20.05.2024

The role

This individual will oversee Farnham office in the Home Counties region.  They will have focus on the direct management and results of their office, always looking to drive the team to deliver the best client and customer service alongside growing revenues and securing profit. 

Key deliverables

·       Motivating the team and leading new initiatives to maximise performance

·       Pitching and securing Instructions

·       Monitoring KPIs including – RPS leads, pitches , instructions viewing numbers, offers, fall throughs and exchanges

·       Achieve personal financial targets and budget, maximise gross profit

·       Ensure delivery of timely and high quality advice and transactions to clients

·       Manage the team and ensure objectives are set and met

·       Identify and canvass for new business opportunities

·       Responsible (sometimes jointly) for successful delivery of all assignments in area of expertise

·       High profile ambassador for the Strutt and Parker brand and  BNP Paribas Real Estate in area of expertise

·       Has external recognition and is influential in the market

Responsibilities

·       Undertake business planning activities in line with the company’s aims

·       Bill regularly and collect fees as quickly as possible

·       Accurately forecast fees for the office when required to do so

·       Assist in developing initiatives to improve revenue and profitability

·       Abide by BNP compliance requirements

·       An understanding of confidentiality issues and the use of discretion

Clients and Business Development

·       Actively manage Strutt and Parker/BNP Paribas Real Estate clients base to deliver financial goals

·       Being visible to clients as Head of Farnham

·       Maintain and build client relationships

·       Monitor service to clients via regular reviews and promptly rectify any shortfall in quality

·       Identify cross selling opportunities and execute them

·       Monitor the pipeline of current and prospective assignments for the office and action

People

·       Responsible for and manages team(s) of fee earning individuals and support employees

·       Instil an ethos of focus on business development throughout the business line and sector, and monitoring this performance

·       Ensure a consistent and high quality service

·       Actively communicate to the team and support the vision of the development of the Residential business

·       Succession plan for the team and coaching/mentoring of others

·       Delegate effectively to provide challenge and learning for the team

·       Responsible for monitoring and review of people processes for employee engagement ensuring sufficient resources and skills to support current and future business

·       Attend external networking events, keep abreast of market developments and share these regularly with the team and Group as required

·       Regularly review own objectives and update them accordingly

·       Annual Performance reviews with direct reports

·       Collaborate with the HR team to resolve any specific people matters.

·       Assessing need for performance management where required

Systems and Process

·       Responsible for managing system and process requirements within area of responsibility

·       Improve systems and processes - be innovative and creative and encourage this in others

Person specification

Qualifications:

·       Educated to GCSE level or equivalent as a minimum 

Experience

·       Excellent telephone manner and client facing skills

·       Significant track record within the local residential sector with a broad cross section of clients

·       Proven fee earner

·       Self starter and can work with little supervision and, where appropriate, under pressure

·       Demonstrate a knowledge of the market which you operate within

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?

BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...

  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

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