About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Businessline/Function :
Hobart is a service ticket management tool, which is built in-house to cater the diversified nature of handling user requests. It will help L1 support team to handle user requests and assign the tickets to respective teams for closure. The support team can track the ticket status and respond back to end users. There are provisions to automatically create tickets based on email, generate dashboard of tickets with various states and generate KPIs.
Job Title:
Business Analyst
Date:
25-Apr-2022
Department:
Client Engagement & Protection
Location:
Chennai
Business Line / Function:
Hobart
Reports to:
(Direct)
Karthik GANESAN
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
-
Directorship / Registration:
NA
Position Purpose
Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal.
The associate will be working in one of the strategic projects of BNP Paribas and will help in developing applications to be used by Corporate Clients. The candidate is expected to work with Business users to understand their requirements and develop detailed user stories.
Responsibilities
Direct Responsibilities
- The candidate should possess good interpersonal skills and experience in multi-geographical work model.
- Should be able to understand the requirements of the Business users and provide appropriate Technical solutions.
- Develop user story based on the requirements covering all scenarios including entry and exit criteria.
- Validate the test scenarios and test cases created by Testing team.
- Should have good understanding of the Application and should clarify the queries of Dev, Test and Production support team members.
- Support Production releases over the weekends on need basis.
- Analyse the Product incidents on weekly basis and support in identifying root cause.
Contributing Responsibilities
- Sharing domain knowledge with the peers
- Support interview drives
- Participate in Organizational events
- Contribute to the improvement of Application Knowledge base
Technical & Behavioral Competencies
- Possess Business requirements writing skills
- Should have good communication skills
- Follow up and Track the progress of the tasks
- Demonstrate analysis skills to identify appropriate solutions for user requirements
- Help in improving the Project process and delivery metrics
Specific Qualifications (if required)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Attention to detail / rigor
Communication skills - oral & written
Ability to synthetize / simplify
Creativity & Innovation / Problem solving
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Analytical Ability
Ability to develop and adapt a process
Ability to anticipate business / strategic evolution
Ability to manage / facilitate a meeting, seminar, committee, training…
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 3 years
Other/Specific Qualifications (if required)
Nil.
About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Businessline/Function :
Hobart is a service ticket management tool, which is built in-house to cater the diversified nature of handling user requests. It will help L1 support team to handle user requests and assign the tickets to respective teams for closure. The support team can track the ticket status and respond back to end users. There are provisions to automatically create tickets based on email, generate dashboard of tickets with various states and generate KPIs.
Job Title:
Business Analyst
Date:
25-Apr-2022
Department:
Client Engagement & Protection
Location:
Chennai
Business Line / Function:
Hobart
Reports to:
(Direct)
Karthik GANESAN
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
-
Directorship / Registration:
NA
Position Purpose
Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal.
The associate will be working in one of the strategic projects of BNP Paribas and will help in developing applications to be used by Corporate Clients. The candidate is expected to work with Business users to understand their requirements and develop detailed user stories.
Responsibilities
Direct Responsibilities
- The candidate should possess good interpersonal skills and experience in multi-geographical work model.
- Should be able to understand the requirements of the Business users and provide appropriate Technical solutions.
- Develop user story based on the requirements covering all scenarios including entry and exit criteria.
- Validate the test scenarios and test cases created by Testing team.
- Should have good understanding of the Application and should clarify the queries of Dev, Test and Production support team members.
- Support Production releases over the weekends on need basis.
- Analyse the Product incidents on weekly basis and support in identifying root cause.
Contributing Responsibilities
- Sharing domain knowledge with the peers
- Support interview drives
- Participate in Organizational events
- Contribute to the improvement of Application Knowledge base
Technical & Behavioral Competencies
- Possess Business requirements writing skills
- Should have good communication skills
- Follow up and Track the progress of the tasks
- Demonstrate analysis skills to identify appropriate solutions for user requirements
- Help in improving the Project process and delivery metrics
Specific Qualifications (if required)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Attention to detail / rigor
Communication skills - oral & written
Ability to synthetize / simplify
Creativity & Innovation / Problem solving
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Analytical Ability
Ability to develop and adapt a process
Ability to anticipate business / strategic evolution
Ability to manage / facilitate a meeting, seminar, committee, training…
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 3 years
Other/Specific Qualifications (if required)
Nil.
