The bank for a changing world

We are looking for

Senior Program Officer

Apply REF: 049108
The selected candidate will be able to work out of the following markets; Sacramento, San Ramon, San Francisco, Denver,  & Los Angeles.

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

We celebrate a strong diverse team-oriented culture rich in collaboration, partnership and career advancement.  We offer a comprehensive benefits package, career growth, and an immediate 6% match on our 401K plan and 100% vesting on day 1.  

Job Description Summary

The Sr. Program Officer is a core member of the Retail Banking Group Sales Support team whose role includes the implementation and overseeing of the Retail Network’s Bank at Work Program as well as other critical programs and initiatives.

The Senior Program Officer effectively combines a sales and data focused mindset to analyze, interpret and communicate insights from data regarding the effectiveness of the programs.

The person chosen for this role will have the opportunity to partner with leaders across the Bank's footprint to drive expected sales and/or financial results through program governance, project management, planning, marketing and process improvements.

Essential Job Functions
  • Advises and assists the National Program Manager with the planning, integration and execution of national programs that support Retail Banking Group deposit, lending and growth goals with a major focus on the Bank’s Bank at Work program.
  • These programs include but are not limited to Bank at Work, Bank at School, and Bank for employees.
  • Creation of content for sales materials/scripts and responsible for ensuring compliance approval
  • May lead cross-discipline teams (such as Product, Marketing, Communications, IT, Product Development) to establish integrated plan to deliver on program goals and objectives and proactively identify related dependencies and risks impacting the program success.
  • Responsible for analyzing, interpreting and communicating insights from data regarding the effectiveness of the programs.
  • Recommends data driven program improvements.
  • Partner with various lines of business (Retail, Wealth Management, SME, Corporate Banking, etc.) to ensure accurate capture of production data.
  • Identifies business segment needs and monitor program status and metrics to ensure milestones are met, including internal and external delivery commitments. Ensure ongoing communication of progress against program objectives.
  • Develops the expertise and serves as a subject-matter-expert on the Bank at Work program. Conducts training classes on new or updated procedures, as necessary.
  • Researches, analyzes and resolves questions or issues raised by customers, business partners, and other team members.
  • Ensure ongoing communication of progress against program objectives.
  • Gathers and maintains current information on competitive programs and/or products.
  • Proactively identifies and resolve issues and make recommendations for improvements to existing processes.
  • Liaises with the business, development team and technology on an ongoing basis.
  • Responsible for effective communication to all business partners and users to ensure that critical strategic decisions are vetted and well thought out prior to implementation.
  • As needed, assists the Retail Sales Support Group Manager with various tasks related to management of the retail branch incentive plans.
  • Other Job Duties

    • Provide information and recommendations to partners as appropriate.
    • May manage internal/external customer research and awareness studies to measure issues of interest. Request additional research necessary for management decision-making.
    • May recommend process improvements to introduce efficiencies and/or strengthen controls.
    • Supports various other initiatives that support the business unit's objectives as needed.
    • Performs other duties as assigned.

Required Experience
  • Requires deep knowledge of job area typically obtained through advanced education combined with experience.
  • Typically viewed as a specialist within discipline or reflects the aptitude to get up-to-speed quickly.
  • May have broad knowledge of project management.
  • Requires 7 years minimum prior relevant experience.
  • Bachelor's Degree (Desired) 

    • Thorough understanding of sales process
    • Good understanding of branch banking.
    • Bank product and service knowledge.
    • Ability to handle multiple tasks and projects.
    • Strong research and analytic skills
    • Strong Excel skills required; SQL/Programming skills helpful.
    • Extensive exposure to data analysis, presentation development and delivery
    • Capability of using advanced statistical techniques and tools for data mining and modeling
    • Strong attention to detail and experience in representing complex issues based-on comprehensive analysis in a holistic and understandable manner.
    • Must have excellent verbal and written communication skills.
    • Ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Primary Location: United States-California-San RamonJob Type: Full-timeJob: Project Management Reference: 049108