Sr Product Mgr
What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Job Description Summary
Responsible for management of assigned products, operational functions and capabilities. Collaborates with business, tech, operations, vendors and other subject matter experts across the organization to build and operationalize new products and capabilities, and executes continuous improvement.
Essential Job Functions
Manages development and continuous improvement of products, operational functions and capabilities. Facilitates kaizen, problem solving and rapid improvement process events in partnership with Business, Operations, Tech and other relevant internal and external partners.
Develops and executes plans for resolution of customer complaints, tech defects and suggestions relative to assigned products, operational functions and capabilities.
Develops business cases and communicates strategies to senior audiences. Gathers and delivers requirements. Owns and proactively identifies issues and drive resolutions end-to-end.
Produces project reporting and tracking documentation to evaluate progress and quality as needed.
Develops key metrics KPIs, KRIs to monitors trends. Ensures compliance with bank policy and regulatory requirements.
Conducts trainings on new or updated functions and procedures, as necessary.
Builds and maintains relationships with key partners and senior stakeholders. Engages and supports communications activities with senior stakeholders.
Performs other duties as assigned.
Other Job Duties
Partners with Business, Operations, Tech and other relevant internal and external partners to:
Develop criteria for testing of development and continuous improvement of products, operational functions and capabilities.
Review test results and recommends necessary alteration of testing plans.
Evaluate ideas for new products, investigate market opportunities and effect on market of present products, and recommends exploitation of economically attractive products.
Manage products to determine and monitor product life-cycle and recommending pricing and marketing strategies accordingly.
Manages a team of product support professionals
- Thorough knowledge of payments products (Wires, ACH, checks, RTP), related operational functions and infrastructure
- Continuous improvement (Kaizen, Six Sigma)
- Development and optimization of processes
- Analytical and metrics driven leadership
- Bank product and service knowledge
- Effective communication
- Talent management, recruitment and coaching
- Coordinate meetings
- Negotiation skills
- Presentation skills
Bachelor’s Degree in equivalent combination of education and experience.
7 years or more of experience in Banking. Experience in Commercial Loans and Trade Finance nosiness domains will be a plus. Analytical and metrics driven
Bank products and services knowledge
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.