The bank for a changing world

We are looking for

Sr Operations Analyst

Apply REF: 048878
At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

As an independent contributor, the role works with Process Owners and Process Managers across Operations to 1) document process and data flows utilizing six sigma tools and methodologies 2) partner to identify and drive process improvements and 3) teach line managers and supervisors six sigma process thinking and skills. Works on moderately complex issues and projects.

Essential Job Functions

  • Responsible for documenting and maintaining process and data flows utilizing six sigma tools and methodologies
  • Partner with process owners and process managers to identify and drive process improvements in highly complex and risk areas to maximize efficiency, quality and customer experience
  • Create, manage and maintain process hierarchy including alignment with Enterprise and Group methodologies
  • Support the spread, education and leverage of six sigma methodologies and thinking across operations line managers and supervisors
  • Reviews, analyzes and makes recommendations to the design and implementation of operational activities
  • Communicates and interprets operations performance, quality standards and goals
  • Monitors and adjusts the daily workflow to ensure that operational commitments are met.
  • Formulates, plans, and organizes new projects that will enhance the bank's customer service capabilities; reduce cost and risk; and contribute to the bank's cost savings initiatives.
  • May review and revise service agreements both internally and externally. Performs other duties as assigned.

Other Job Duties

  • Performs other duties as assigned.
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Required Experience

  • Requires deep knowledge of job area typically obtained through advanced education combined with experience.
  • Typically viewed as a specialist within discipline.
  • May have broad knowledge of project management.
  • Requires 4 to 7 years minimum prior relevant experience.


Education

  • College degree in Engineering or Business, or an equivalent
  • Business Process Management, Six Sigma, education combined with relevant hands-on experience preferred

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Primary Location: United States-Nebraska-OmahaJob Type: Full-timeJob: Bank Services