The bank for a changing world

We are looking for

Sr. Business Analyst – RBG Contact Center Solutions

Apply REF: 044862

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

We are hiring a Sr. Business Analyst to join our project team. You will work alongside other business analysts, product managers, project managers to delivery products and projects for the retail banking group. Your main tasks will include performing detailed requirements analysis, documenting processes, defining and performing some user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

   

Essential Job Functions

 

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

  • Leading ongoing reviews of business processes and developing optimization strategies.

  • Staying up-to-date on the latest process and IT advancements to automate and modernize systems.

  • Conducting meetings and presentations to share ideas and findings.

  • Performing requirements analysis.

  • Documenting and communicating the results of your efforts.

  • Effectively communicating your insights and plans to cross-functional team members and management.

  • Gathering critical information from meetings with various stakeholders and producing useful reports.

  • Working closely with clients, technicians, peers and managerial staff.

  • Providing leadership, training, coaching, and guidance to junior staff.

  • Ensuring solutions meet business needs and requirements.

  • Performing user acceptance testing.

  • Updating, implementing and maintaining procedures.

  • Prioritizing initiatives based on business needs and requirements.

  • Serving as a liaison between stakeholders and users.

  • Managing competing priorities.

  • Monitoring deliverables and ensuring timely completion of projects.

  • Performs other duties as assigned.


Education:

A bachelor’s degree in business or related field or an MBA. 

Business Analyst Requirements:

   

  • A minimum of 5 years’ experience in business analysis or a related field.
  • Exceptional analytical and conceptual thinking skills.

  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.

  • Advanced technical skills.

  • Excellent documentation skills.

  • Fundamental analytical and conceptual thinking skills.

  • Experience creating detailed reports and giving presentations.

  • Competency in Microsoft applications including Word, Excel, and Outlook.

  • Experience with both waterfall and agile methodologies

  • Experience with ALM tools such as: Jira/Confluence, Rally or other

  • A track record of following through on commitments.

  • Excellent planning, organizational, and time management skills.

  • A history of supporting successful projects.

  • Performs other duties as assigned.

 


Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Primary Location: United States-California-San RamonJob Type: Full-timeJob: Accounting Finance