The bank for a changing world

We are looking for

IT Service Quality and Performance Manager (m/w/d)

Job type Permanent
Schedule Full time
Brand BNP Paribas Personal Finance
Level of experience 6 to 10 years
Apply REF: CFG-GN-2020-09

#loveyourjob #munich

You will

  • Drive the development and maintenance of a framework of valid and reliable key performance metrics and quality targets for the IT division.
  • Establish the performance management cycle with regular reporting and follow up on the measurements with the process owners and managers.
  • Monitor and communicate IT functions and service performance across all KPIs dimensions and provide operational feedback on a regular basis.
  • Participate in the development of standard deliverables to gather the needed information to perform the analysis of the KPI.
  • Coordinate information gathering, data analysis and ensure timely submission of the KPI.
  • Conceptualize and coordinate rigorous analysis to identify areas and root cause for non-performance.
  • Provide recommendations for process changes which will improve performance and quality overall.

You have

  • At least 10 years of experience in a similar IT Service Quality focused position
  • Advanced knowledge of ITIL, ideally specific to ITIL Service Management
  • Excellent analytical capabilities with a proven ability to communicate complex results
  • Advanced skills in data analysis and presentation
  • Target & Solution oriented working attitude with assertiveness and strong coordination skills
  • High flexibility and teamwork skills in an international and intercultural environment
  • High sense of responsibility, independent and proactive work
  • Comfortable interacting with stakeholders at various levels, positions and backgrounds
  • Highly self-motivated and customer orientated
  • fluent in German and English

We offer

  • An attractive compensation package
  • Company pension
  • Opportunity to work from Home Office
  • A versatile Development programme
  • Water and Coffee for free
  • (Inter-)national career oportunities at the BNP Paribas Group
  • Subsidy to ÖPNV, Car- & Bike- Leasing

Wer wir sind

Consors Finanz ist Teil der BNP Paribas S.A. in Deutschland und hat ca. 1500 Mitarbeitende an fünf Standorten. BNP Paribas S.A. ist eine führende internationale Bank und in 73 Ländern mit 200.000 Mitarbeitenden vertreten.

Consors Finanz BNP Paribas steht für finanzielle Selbstbestimmung in jeder Lebenssituation.

Wir sind einer der führenden Anbieter für Konsumentenkredite in Deutschland und bieten Finanzierungs- und Versicherungslösungen, die sich an die Bedürfnisse unserer Kundinnen und Kunden anpassen. Ob dynamische Kreditrahmen, individuelle Finanzierungen oder flexible Kartenprodukte – mit dem digitalen Banking von Consors Finanz BNP Paribas nehmen Kundinnen und Kunden ihre Liquidität selbst in die Hand. Wir setzen dabei auf innovative Technologien, höchste Sicherheitsstandards und eine verantwortungsvolle Kreditvergabe.

Geh mit uns in die Zukunft!      

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Dein Kontakt bei uns: Ralph Ullmann

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Primary Location: DE-BY-MünchenJob Type: FestanstellungJob: MISCELLANEOUSEducation Level: keine AngabeExperience Level: Mindestens 10 JahreSchedule: Vollzeit Reference: CFG-GN-2020-09