The bank for a changing world

We are looking for

Service Desk Technical Support

Apply REF: INF000372

 

DEPARTMENT: INFORMATION TECHNOLOGY

LOCATION: BASINGSTOKE

CONTRACT TYPE:  TEMPORARY


BACKGROUND

BNP Paribas Leasing Solutions helps companies to expand their business capabilities by offering tailored leasing and finance solutions. Our expert teams partner with equipment vendors that are looking to grow their sales, and businesses that require outsourcing services for assets within a number of key markets. We’re a European leader in leasing, backed by the stability of the BNP Paribas group.

WHAT AM I ACCOUNTABLE FOR?

Providing 2nd Line IT technical support, contributing to the smooth day to day running of the IT Service Desk. Ensuring that a high quality service is provided to the business.

Implementation of local IT projects and upgrades.

MY KEY ACTIVITIES

  • Windows 10 Migration
  • Ensuring all required support documentation is in place and up to date
  • 2nd Level Service Desk support
  • Technical expert of local infrastructure
  • Server/Workstation patching and upgrades
  • Implementation of Vulnerabilities report updates

MY EXTERNAL CUSTOMERS

3rd Party IT Suppliers

MY INTERNAL CUSTOMERS

All UK Leasing Solutions IT users, UK IT Team (Service Desk, Local Development, Architecture & Security), Corporate IT Teams

MY EXPERIENCE

Windows 10 Migration

Strong knowledge of Windows 10, MS Outlook and Office 365

Strong interpersonal and communication skills

High service and quality ethic and a service orientated mindset

An ability to manage one's workload in an autonomous manner, and demonstrate flexibility when faced with changing priorities

Preferably ITIL qualified with practical experience of working in an ITIL managed environment

Good knowledge of Enterprise IT systems and networking

MY ENVIRONMENT

Working in a busy, open plan office.

Normal working hours are 8.45 to 17.15 Monday – Friday; however we operate on a shift system from 8.00 to 18.00 each day. Additional hours will be required on an ad-hoc basis.

Dress code is business formal Monday-Thursday, business casual on a Friday.

MY ADDITIONAL RESPONSIBILITIES

  • Any other ad-hoc duties as required by my Line Manager
  • Responsible for adhering to policies, procedures, guidelines and the internal control framework established to guide the operation of their function in addition to regulatory compliance requirements.

WHAT CAN I EXPECT

On joining the company I will attend a Company Induction which will introduce me to the different areas of the business and what they do. 

Have regular performance reviews with my line manager; this will include a mid-term and end of probationary review and regular one to one catch ups.

I will be expected to complete annual online Compliance training modules via My Development, our online training platform and will continue to receive on the job training throughout my career.


Primary Location: GB-ENG-HampshireJob Type: Fixed TermJob: INFORMATION TECHNOLOGYEducation Level: Not indicatedSchedule: Full-time Behavioural competency: Ability to share / pass on knowledgeTransversal competency: Ability to develop and adapt a process