About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centered on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Business line/Function :

IT Payment Services department, the worldwide reference for payments in the BNP Paribas Group. We are working on the many applications used worldwide using various technologies and working in Agile methodology.

Job Title:

Senior Technical analyst

Date: 30th Oct 2022





Business Line / Function:

Payments and Cash management

Reports to:




(if applicable)


Number of Direct Reports:


Directorship / Registration:


Position Purpose

The Application support Analyst position is to reinforce the IT Payment Services System Team Tribe for BNPP Group. The System Team is an AGILE tribe that helps with the continuous integration and deployment of applications and mutualizes specific DevOps activities to allow DEV teams (Squads) to focus on development and business value.


Direct Responsibilities

  • Provide a first level of support to ITPS customers (registration, routing, communication, escalation, crisis)
  • Check application monitoring dashboards (Kibana, Dynatrace, Splunk), Alert if anomaly
  • Analyze alerts and identify potential impacts on assets and services under the supervision
  • Write and send on time the "morning check" emails for ITPS customers
  • Create and track Incident / Problem and Change tickets in “Service Now” (ITSM tool)
  • Write and send the associated recurring communications
  • Facilitate post incident action plan
  • Contribute to the production of KPIs
  • Coordinate technical operations between DEV and OPS
  • Organize the Change Advisory Board with DEV and OPS team
  • Collect data regarding past incidents to consolidate Group reporting’s
  • Work in an agile environment by participating in tribe’s agile rituals in the "agile at scale" organization

Technical & Behavioral Competencies

Skills required – At least few from below on Java

5-9 years of IT ADM support experience

Daily practice of MS Office Pack

Formal communication (oral & written)

Advanced IT Knowledge (Hardware, software, OS, CLOUD)

Understanding of Agile Workflow

Specific Qualifications (if required)

ITIL certification

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Ability to synthetize / simplify

Attention to detail / rigor

Transversal Skills: (Please select up to 5 skills)

Ability to develop and leverage networks

Analytical Ability

Ability to set up relevant performance indicators

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to develop and adapt a process

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

Service Now – Advanced

MS Office Pack - Advanced            

Kibana - Advanced

Dynatrace - Advanced

Splunk – Advanced


Bachelor Degree or equivalent

Primary Location
Job Type
Standard / Permanent
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 5 years

Discover the different professions within BNP Paribas: IT, Tech and Data

BNP Paribas is not just a financial services group. We’re also a tech company. Information systems, data and tools are central to our DNA, and offer a very broad range of career opportunities!

Find out more

Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group may not be quite what you think? BNP Paribas business lines and careers are constantly evolving to meet the expectations of our clients and society as a whole.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more