About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

The Identity Access Management (IAM) team ensures proper IT Security access control for application user accounts and is responsible for the controlled access management of employees to IT resources including application accounts, domain accounts, and account privileges. In addition the team provide people referential setup for regions.

Business line is CIB - CIB is Corporate and Institutional Banking.

Job Title:

Senior Support Analyst




CIB IT - IAM - Identity Access Management



Business Line / Function:

CIB IT Production

Reports to:




(if applicable)


Number of Direct Reports:


Directorship / Registration:


Position Purpose

We are looking for a SAILPOINT Support Analysts. As the SAILPOINT Analyst, candidate will be responsible for monitoring the SailPoint as an application and handle the incidents and requests reported through ServiceNow. The candidate should have a solid working knowledge of various IT systems/technologies and enjoy working collaboratively across teams. This position requires constant interaction with technology operations and security compliance teams to understand management processes, which must be re-engineered to work with SAILPOINT processes


Direct Responsibilities

  • Should be responsible in maintaining/supporting (L2 support) the SailPoint Infra and its services to Controls and other end users across the globe.
  • Manage request coming from users (Service Now) as single entry point for the end-users.
  • Lead and priorities the Application Support team’s work load
  • Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents)
  • Should be working closely with ADM/IT team in addressing some of the key performance related issues/ enhancements/ upgrades, manage the release into UAT/UAT2/STG/PROD environments.
  • Should monitor the infra 24/7 and finds out any performance bottleneck and come up with recommendations to improve SailPoint application performance.
  • Good knowledge on Incident/Change/Problem management process (ServiceNow).
  • Production of Incident Report (PIR) in case of critical incident related to Reconciliation application.
  • Problem resolution: Incidents analysis, steering of corrective action
  • Strong hands on experience on Web and Application servers
  • Needs to have experience in Performance engineering and improving SailPoint application performance
  • Should have sound experience in SailPoint Access Governance module
  • Should be able to contribute in Capacity planning & come up with Infra scalability recommendations
  • Should have strong hands on experience in doing RCA, Ticket Response, SLA compliance and support processes
  • Should be able to work with DBA in implementing Performance improvements on DB platform
  • Should have experience on Build Automation & Continuous improvement in J2EE based application
  • Should be able to define Purging, Data retention, DB backup and restore strategy
  • Contributing Responsibilities

Technical & Behavioral Competencies

  • Have minimum of 3 years of strong technical experience on “Identity and Access management” with minimum 5 end-to-end projects delivery.
  • Should have at least 3 years of excellent hands on experience on SailPoint, in design and developing functionalities like Lifecycle Management, Multiplexed and Direct Reconciliation, Workflow Management & Compliance Management
  • Good knowledge on Incident/Change/Problem management process (ServiceNow).
  • Should have good SQL knowledge and have worked on MSSQL/Oracle databases.
  • Should have good knowledge on Geneos/Witbe/Dynatrace monitoring tools

Specific Qualifications (if required)


Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Decision Making

Communication skills - oral & written

Ability to synthetize / simplify

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage a project

Ability to develop others & improve their skills

Ability to manage / facilitate a meeting, seminar, committee, training…

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)



Primary Location
Job Type
Standard / Permanent
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 3 years

Discover the different professions within BNP Paribas: Support Functions

As a member of our Procurement, Marketing or Human Resources teams, you will be making your own contribution to the smooth-running of the Group, its influence and brand. Our Support Functions cover a very broad range of specialist skills that provide an equally impressive range of opportunities!

Find out more

Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group may not be quite what you think? BNP Paribas business lines and careers are constantly evolving to meet the expectations of our clients and society as a whole.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more