We are looking for

Senior Support Analyst

Apply REF: CIB006261

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

.  As part of CIB SSC SECURITY APS, the primary responsibility would be to manage the accesses for all the CIB & Some part of Non-CIB users who are on boarded into SailPoint IIQ which is the standard Identity and Access management tool for CIB.

The candidate would report to ISPL management under CIB IT PRODUCTION ORAGNIZATION chart.

·         Proactively monitor the SailPoint as an application and monitor and handle the incidents and requests reported through ServiceNow.

·         Foster close working relationships with all the stake holders involved like the onshore production team counterparts, Development teams, Business Analysts and Management.

Job Title:

Support Analyst







Business Line / Function:


Reports to:




(if applicable)




Number of Direct Reports:


Directorship / Registration:



Position Purpose

This position is for SailPoint APS team. The position is replace the position of outgoing resource and this position would help to maintain the workload within the team.


Direct Responsibilities

• Should be responsible in maintaining/supporting (L2 support) the SailPoint Infra and its services to Controls and other end users across the globe.

• Manage request coming from users (Service Now) as single entry point for the end-users.

• Lead and priorities the Application Support team’s work load

• Provide technical leadership

• Propose improvements related to the support activity (job performance, service request, production incidents)

• Should be working closely with ADM/IT team in addressing some of the key performance related issues/ enhancements/ upgrades, manage the release into UAT/UAT2/STG/PROD environments.

• Should monitor the infra 24/7 and finds out any performance bottleneck and come up with recommendations to improve SailPoint application performance.

• Good knowledge on Incident/Change/Problem management process (ServiceNow).

• Production of Incident Report (PIR) in case of critical incident related to Reconciliation application.

• Problem resolution: Incidents analysis, steering of corrective action

• Strong hands on experience on Web and Application servers

• Needs to have experience in Performance engineering and improving SailPoint application performance

• Should have sound experience in SailPoint Access Governance module

• Should be able to contribute in Capacity planning & come up with Infra scalability recommendations

• Should have strong hands on experience in doing RCA, Ticket Response, SLA compliance and support processes

• Should be able to work with DBA in implementing Performance improvements on DB platform

• Should have experience on Build Automation & Continuous improvement in J2EE based applications

• Should be able to define Purging, Data retention, DB backup and restore strategy

Contributing Responsibilities

Have good experience in all phases of Software Development Life Cycle (SDLC).

Soft Skills/Experience required:

• Must be able to work closely with end users and developers to support SailPoint workflow related issues.

• Should be able to demonstrate good troubleshooting skills with data and user issues on Identity and Access Management tools and guide the support team for a prompt resolution.

• Reactivity & Ability to understand problems and situations and to draw out logical conclusions.       

Technical & Behavioral Competencies

• Have minimum of 3 years of strong technical experience on “Identity and Access management” with minimum 5 end-to-end projects delivery.

• Should have at least 3 years of excellent hands on experience on SailPoint, in design and developing functionalities like Lifecycle Management, Multiplexed and Direct Reconciliation, Workflow Management & Compliance Management

• Good knowledge on Incident/Change/Problem management process (ServiceNow).

• Should have good SQL knowledge and have worked on MSSQL/Oracle databases.

• Should have good knowledge on Geneos/Witbe/Dynatrace monitoring tools

Behavioral Competencies

  • Good team player
  • Good written and Oral communication skills
  • Ability to do multi-tasking

Specific Qualifications (if required)

  • Education

  • B.E / B. tech or equivalent
  • Preferred Certifications / Affiliations:
  • Certifications from NSE/BSE/AIMR/CFA Institute/Others
  • ITIL Certifications

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Communication skills - oral & written

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)


Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to inspire others & generate people's commitment

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)



Primary Location: IN-TN-ChennaiJob Type: Standard / PermanentJob: PROCUREMENT OR SECURITY OR FACILITIES MANAGEMENTEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 yearsSchedule: Full-time Reference: CIB006261