The bank for a changing world

We are looking for

Senior Specialist in Transfer Agent Dublin Team

Apply REF: SSD/19

For new activity within BNP Paribas Securities Services in Poland which is an exciting, dynamic and growing operation centre in Warsaw we are looking for candidates who are willing to apply for the position of:

Senior Specialist in Transfer Agent Dublin Team


 Your responsibilities will include:

  • Performing BAU activities as per team’s daily checklist
  • Being an expert in all tasks related to the process
  • Monitoring of all daily actions in the team’s activity, noticing weak spots, suggesting solutions and workload streamlining
  • Team mailbox monitoring throughout the day
  • Preparing daily reports (checklist, KPI etc)
  • Investigation and fixing any issues regarding daily business to avoid delays,
  • Ensure the follow-up of documents receipts;
  • Responding to any query from internal or external source in relation to the activity within 24H;
  • Proactive communication with business partners – phone calls instead of emails for a quick resolution of complex issues; group phone calls pickup
  • Monitor procedures and checklist updates, immediate reporting to management any discrepancies and gaps in process and procedures;
  • Participating in E2E systems testing; validation of BRDs;
  • Active participation in on-boarding of new clients and implementation of new products
  • Coaching/on the job training of new employees,
  • Being innovative through various proposals of process enhancements and their implementation,
  • Support management to ensure that all KPI’s are updated and distributed on regular basis,
  • Actively participate in all change initiatives in the department
  • Actively participate in incident meetings and ensure that follow up actions are completed and preventive measures proposed and implemented,
  • Escalate any system issues and extraordinary events to the management,
  • Maintain satisfactory relationship with internal and external clients and promote client focus approach among other team members
  • Taking ownership in regards to daily duties and workload management
  • Execution of any other task delegated by the manager
  • Manage the flow of a workplace and optimize day-to-day activities
  • Provide excellent customer service and suggest improvements to colleagues in this area
  • Support Team Leader in securing, formalizing and evolving necessary controls and procedures so that operational risk is mitigated. Present constructive, supportive and learning culture attitude in relation to errors and incidents.
  • Follow and support BP2S values, “can do” attitude, promote social events to continuously maintain and improve team spirit. Ensure support to other teams when necessary.
  • Actively support teams across entire department in their business
  • Perform duties to be in line with all Special Care requirements in accordance to relevant Special Care guidelines
  • Coordinate and execute cross-team projects in terms of development and securing of process delivery such us: structural changes, implementation of audit  recommendations, process reengineering
  • Ensure that duties assigned to appropriate shift are properly and timely fulfilled according to existing procedures and checklists
  • Contribute to achieve expected from the department cost saving by creation and implementation improvements dedicated to increase process efficiency. Additionally be involved in testing and cost saving calculation connected to such initiatives,
  • Identify and implement process improvements on department level
  • Identify risks and gaps in process, propose and implement /coordinate implementation of possible preventive measures (including cross-team risks mitigation)
  • Flag new systems needs identified during process execution and take ownership to obtain necessary access

We are looking for you if you have:

  • 5 years of experience within financial industry with 3 years of experience strictly in transfer agent area
  • Accuracy and attention to details
  • Risk awareness and ability to propose/implement process improvements
  • Proactivity and ability to take initiative

  • Eagerness to share knowledge and experience connected with effective training conduct,

  • Ability to clear and open communication with all parties,
  • Willingness to take ownership for team’s and department’s fulfillment of SLA
  • Ability to negotiate and discuss process matters on different levels of organization,
  • Ability to prioritize delegated duties and proactively communicate occurring blocking points,
  • Ability to delegate on agreed with Team Leader level, monitor delegated task and ensuring their timely completion
  • Inclusive mindset,
  • Present team player attitude in and outside of the office,
  • Be committed to proactively support colleagues whenever required,



We offer:

  • Stable employment on the basis of full-time job contract
  • Supportive and friendly work environment with many opportunities to integrate with work colleagues (tennis school, football league, volleyball and basketball classes, integration weekends, etc.)
  • Wide range of trainings: soft skills, professional competences, technical trainings and financial knowledge trainings
  • Opportunities to growth within the organization including 6 Career Paths to choose from
  • Attractive benefits package:
    • private medical care, 
    • life insurance, 
    • sport card, 
    • lunch card, 
    • additional benefits to choose from the cafeteria platform (cinema and theatres tickets, online shops vouchers, etc.) 
    • co-funding of language courses and many more
  •  Prestigious work location near Rondo Daszyńskiego


Candidates meeting the above mentioned requirements and interested in cooperation are asked to e-mail their applications in English (CV).

Thank you in advance for sending your application. We kindly inform you we will contact only chosen candidates

BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Please attach the below clause to your application:

I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) introduced into the Polish law with Data Protection Act of 10 May 2018  (Dz. U. 2018 poz.1000 as amended). I acknowledge that I have the right at any time to view, to amend or correct and to request to erase my personal data.

Primary Location: PL-MA-WarsawJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: BeginnerSchedule: Full-time Behavioural competency: Attention to detail / rigor, Ability to collaborate / TeamworkTransversal competency: Analytical AbilityReference: SSD/19