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Senior Associate - Loan Services

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Job Description

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporate and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

Job Title

Loan Service Back Officer


August 2023


ITO - Credit Ops – Loan Service Back Office



Business Line / Function

Credit Operations

Reports to




(if applicable)




Number of Direct Reports


Directorship / Registration


Position Purpose

The Loan Service team sits with the Credit Operations department within CIB IT and Operations in the bank. The Loan service team manages the events within the life cycle of a loan once a credit facility has been granted to a client (primarily corporate clients) and is split into 2 functions: the middle office function and the back office function. The responsibilities highlighted hereunder is part of the middle office function.

Direct Responsibilities

1. OPERATIONS MANAGEMENT: Supervise processing of Loans transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.

2. OPERATIONS RISK MANAGEMENT: Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations.

Contributing Responsibilities

1.OPC: Contribute to the Operations Permanent Control framework

2..CUSTOMER SERVICE: Monitor turn around times, and operational efficiency . Resolve customer complaints and queries.

3. CLIENT RELATIONSHIP MANAGEMENT: Support MO to address ultimate client needs and resolve customer complaints if any.

4. INFORMATION MANAGEMENT: Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team.

Ad Hoc Tasks

-        Particpate and contribute to initaitives relating to process changes, system enhancement and UAT

-        Participate and contribute local/regional/global projects

-        Participate and contribute to BCP

Technical and Behavioral Competencies required

1.Familarity with Computer applications, MS Office, Business Objects etc

2. Familarity with Back Office Operations, Processes and systems.

3. Knowledge on various regulations connected with Banking Operations.

4.Operational Risk awareness

5.Knowledge on Banking Law & Practice

6.Product Knowledge on Cash Management


1.Communications Skills

2.Networking & Logistics Management

3.Interpersonal & Team Building Skills

4.Results Driven

5.Taking Initiative and Risk Management Skills

6.Client Focus and Decision Making Skills

Experience and Qualifications required

Minimum 2-5 years of relevant working experience (as per open position)

Degree holder or equivalent qualification in Banking sector  

Discover the different professions within BNP Paribas: Support Functions

As a member of our Procurement, Marketing or Human Resources teams, you will be making your own contribution to the smooth-running of the Group, its influence and brand. Our Support Functions cover a very broad range of specialist skills that provide an equally impressive range of opportunities!

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

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