The bank for a changing world

We are looking for

Assistant Manager

Apply REF: BNP016925

Position Purpose


Direct Responsibilities

¡ Ensure all procedures are up to date and organized for easy reference from other site.

¡ Proactively retain knowledge level in the teams to enable takeover

¡ Flexibility to support/handle process of other HUBS when ERS is invoked.

¡ Ensure Checklist and documentation is completed /readily available during ERS takeover to mitigate risk in takeover.

¡ Learn more than 2 processes between HUBS for takeover and get cross trained at least 1 process within Chennai for BCP support.

¡ Support & Implement the New Projects / Migrations as planned by Management for the respective teams.

¡ Should at least come up with two Kaizen initiative for the year in reducing cost/process efficiency.

¡ Support and develop the key projects and improve the scalability by delivering the industrialization initiatives as per the roadmap and take the opportunity to challenge the processes with an outside the box thinking mind-set / disruptive approach.

¡ Create more SME from the teams and ensure they act as your backups to support projects

¡ Prepare process flow and other documentations required by project team.

¡ Ensure operational processes are updated for each project when there is operational impact

¡ Ensure team members are trained on the new activities based on projects

¡ Creates relevant solutions to add sustainable value to our clients 

¡ Support Hybrid Model /Robotics.

¡ Work with the technical team to provide SME support / Documentation where required

¡ Support monthly capacity planning data

¡ Provide data on time for the standard AFSO dashboard and other MIS requirements

¡ Ensure KPI are met and maintained as per agreed SLA & Acquire clear understanding of SLA’s and ensure you and junior members are thoroughly aware of the cut-off times and deliverables.

¡ Ensure 4 eye is completed before deliverables are signed off.



Contributing Responsibilities

¡ Support Hybrid Projects & Support & Implement the New Projects / Migrations as planned by Management for the respective teams.

¡ Should at least come up with two Kaizen initiatives for the year in reducing cost/process efficiency.

Technical & Behavioral Competencies

¡ Thorough understanding of all Capital market, Financial Instruments, Investment baking processes and above average accounting skills 

¡ Proficient in Microsoft Office Applications and strong MS Excel skills required.

¡ Report and escalate operational on major incidents including any breach and error occurrences to the management. Understand KPI’s/KMP’s & follow audit guidelines strictly (Internal and External)

¡ Ensure that the controls are performed thoroughly any issues promptly addressed and documented.

Specific Qualifications (if required)

¡ Graduates / Post Graduates  (B.Com/MBA) 

¡ Candidates should be willing and flexible to work in any shifts


Skills Referential    

Behavioural Skills: (Please select up to 4 skills)


Creativity & Innovation / Problem solving

Decision Making


Transversal Skills: (Please select up to 5 skills)

Ability to anticipate business / strategic evolution

Ability to develop others & improve their skills

Ability to develop and adapt a process

Ability to manage a project

Ability to inspire others & generate people's commitment

Education Level:

Choose an item.

Experience Level

Choose an item.

Other/Specific Qualifications (if required)

¡ Must be prepared to work in any shift supporting Asia/Americas/European business hours.

¡ Should build upon our culture or responsibility and integrity to better serve the interest of our customers.

Primary Location: IN-TN-ChennaiJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 1 yearSchedule: Full-time Behavioural competency: Ability to collaborate / TeamworkTransversal competency: Analytical Ability