The bank for a changing world

We are looking for

SailPoint APS Lead

Apply REF: BNP018609

About BNP Paribas Group:

“BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships”.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Business line/Function :

·         Bank of the West (BoW) is a regional financial services company, headquartered in San Francisco, California. It is a subsidiary of BNP Paribas. It has more than 600 branches and offices in the Midwest and Western United States.

·         The Identity Access Management (IAM) team ensures proper IT Security access control for application user accounts and is responsible for the controlled access management of employees to IT resources including application accounts, domain accounts, and account privileges. In addition the team provide people referential setup for regions.

·         The SailPoint support Lead will have responsibility for support and maintain the SP platform solution. Assist in trouble shooting platform level / infrastructure/DB related issues and ensures the availability of the SailPoint platform as per the agreed SLAs with business users.

·         Foster close working relationship with all the stake holders like the onshore counterparts, development teams, BAMs and BoW management.

Job Title:

Module Lead








Business Line / Function:

IRB Bank of West IT

Reports to:


Head – IAM


(if applicable)


Number of Direct Reports:


Directorship / Registration:



Position Purpose

We’re looking for a IAM (SailPoint) APS Lead. You will be responsible for the maintenance, installation, modification and support of the IAM platform and related infrastructure. Responsible for all L2 support activities.


Direct Responsibilities

·         Setup, Maintain and support SailPoint platform infrastructure

·         Should be responsible for maintaining/supporting (L2 support) the SailPoint services to controls and end users across the Bank

·         Incident, problem and change handling for IAM platform issues

·         Lead and prioritize the APS work load

·         Strong hands-on in setting up project governance and present KPIs/SLA metrics to management on a regular basis

·         Monitor and tune production processes and Performance tuning of the environment

·         Coordinates with product vendor for complex issue resolutions

·         Problem resolution, incident analysis

·         Participate in 24/7 ON CALL rotational schedule

·         Conduct and review tests of IDM systems to verify performance and quality standards

·         Assist in troubleshooting application authentication/authorization problems

·         Assist in disaster recovery planning, testing and execution as needed

·         Evaluate and apply security patches as needed

·         Actively participate in system architecture meetings

·         Should be able to contribute in capacity planning and come up with performance tuning/scalability recommendations

·         Strong hands-on in conducting RCA, ticket response, SLA compliance and support processes

·         Should be able to work with DBA in implementing performance improvements on DB instances

·         Should be able to define the Data retention and backup strategies



Contributing Responsibilities

·         Maintain and support for IAM platform, working on INC, CHG, PROBM and other support requests created.

·         Create and support policies, standards and processes.

·         Create and maintain comprehensive documentation for SOPs and other project docs

·         Technology leadership around SailPoint and other relevant technologies to the project

·         Participate and provide oversight to the new strategic initiatives at BNPP

·         Technology consulting and leadership for the sustenance and new strategic/innovation programs

·         Able to handle several concurrent projects

Technical & Behavioral Competencies

Must have skills:

a)       5 to 7 years of hands on experience on IAM solutions (preferably SailPoint

b)       Experience supporting an end to end IAM infrastructure.

c)       Ability to troubleshoot complex issues and full understanding of tuning and available configuration settings

d)       Installation, Configuration, Deployment and Maintenance of IAM (SailPoint) Components like the LCMs, tasks and batch jobs…etc

e)       Strong knowledge on incident/problem management processes

f)        Good knowledge of DB concepts and have worked on MSSQL/Oracle DBs

g)       Strong knowledge of App servers/Web servers relating to SSO

h)       Experience in LDAP directory preferably CA Directory

i)         Experience on Active Directory, RACF,  workday, GENEOS, JIRA, ServiceNow is a plus

j)         Has working experience with web application server

k)       General banking knowledge is a plus

l)         Strong problem solving and critical thinking skills.

m)     Excellent verbal and written communication skills.

Good to have skills:

a)       Knowledge on DevOps framework/methodologies/tools

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Ability to synthetize / simplify

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to manage a project

Ability to develop and adapt a process

Ability to develop others & improve their skills

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)


Primary Location: IN-TN-ChennaiJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Proactivity, Adaptability, Attention to detail / rigorTransversal competency: Ability to understand, explain and support change, Ability to develop others & improve their skills, Ability to develop and adapt a process , Ability to manage a project