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We are looking for

Relationship Manager Native level of English (M/F)

Job type Permanent
Schedule Full time
Brand BNP Paribas Securities Services
Level of experience 6 to 10 years
Apply REF: LUX021083

BNP Paribas Securities Services - Luxembourg Branch ranks amongst the top providers of Fund Services in Luxembourg.

The BNP Paribas Group is one of the largest financial institutions in the Grand-Duchy of Luxembourg and the Securities Services team provides a wide range of asset-servicing solutions to institutional investors including global custody, transfer agency, fund accounting and performance measurement, together with global securities lending and dedicated cash management services.

BNP Paribas Securities Services - Luxembourg Branch has an immediate opening for an experienced professional according to the following profile :

Relationship Manager (M/F)

Native Level of English

Permanent Contract

Your mission:

The Relationship Manager (RM) prime responsibility is to :

· Actively manage and develop the relationship of an assigned client base

· Assume the back-up role of a team mate

· Maintain existing revenue and improve direct contribution

· Manage the organic development of the account, e.g. new fund launches and service expansion with Client Vision  updates in terms of revenues

· Full ownership of KYC/AML documentation for all clients under management

· Negotiation of the agreements with the support of the legal team

· Participation to the Board meetings of the funds

· Follow up of the credit lines requests

· Define and update Client relationship governance with Client Lines heads or local liaisons, the GRMs and with the Client Team if any

· Plan and organize regular Client meetings and visits with detailed agendas and call memos in Client Vision

· Be the key contact for the Clients assigned in what concerns the overall relationship with BP2S (communication in and out)

· Be part of the escalation process for Clients in respect of BP2S service delivery issues, e.g. at the point at which the issue becomes a threat to the relationship

· Organize an effective team work with his/her Client Services Manager (CSM) and work alongside Relationship Management to deliver a consistent and professional image of our service and department

· Actively identify cross selling opportunities and contribute to the Sales effort by identifying new business opportunities in or outside the Client base

Your profile:



· University degree or equivalent in accounting, banking, business administration

Professional Experience:

· Minimum of 10 years’ experience minimum in the securities services business (fund administration, transfer agency, custody, middle/back-office of an investment manager or an investment bank)

· Successful experience in client relationship management

Behavioural Skills:

Ability to collaborate / Teamwork

Decision Making

Personal Impact / ability to influence

Attention to detail / rigor

Organizational skills

Active listening

Communication skills - oral & written

Client focused

Ability to share / pass on knowledge

Ability to synthetize / simplify

Creativity & Innovation / Problem solving


Transversal Skills :

Ability to understand, explain and support change

Analytical Ability

Ability to manage a project

Ability to develop and adapt a process

Ability to anticipate business / strategic evolution

Ability to set up relevant performance indicators

Ability to conduct a negociation

Language Skills:

English native speaker

Fluent in French

Any other language (German or Spanish) would be an advantage

Primary Location: LuxembourgJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Master Degree or equivalent (> 4 years)Experience Level: At least 10 yearsSchedule: Full-time Behavioural competency: Teamwork, Negotiation skills, Communication skills, Active listening, Analytical skills, Ability to summarize, Effective delegation, Rigour and Accuracy, Self-control, Client focus, Self-confidence, Act with integrity, Organizational skillsTransversal competency: Analytical Ability, Ability to conduct a negotiation, Ability to develop and adapt a process , Ability to manage a project