The bank for a changing world

We are looking for

Registry Oversight PM (Project Scull) 9 Month FTC

Apply REF: AFS000576

Position Purpose

The position will be that of a Project Manager for the Registry Stream in larger projects. The role sits within the Registry Oversight Team, reporting to the Head of Registry Oversight, and working closely with the broader project teams within BNP Paribas and with our external Registry Provider. The PM role has a number of responsibilities:

 

Project Delivery

  • Document the client Registry requirements, identify non-standard requirements

  • Complete Registry Scoping documentation

  • Review of Solution Architecture, solution gaps and agreed workarounds

  • Review Business Requirement documentation

  • Operational Assurance for relevant tasks within BNP Paribas

  • Oversight of the Registry Provider’s operational readiness

  • Participation and Approval in Project Go-No Go Decisions

  • Participation in relevant Stakeholder and Steering Committee meetings

  • Participate in and chair relevant Client and Service Provider meetings

  • Draft the SLA with the Service Provider and between BNP Paribas and client

  • Assist with defining the transition approach for Registry

  • Assist with/complete relevant review of data reconciliation from service provider

  • Delivery of relevant Steering Committee information/recommendation supporting documentation

  • Update the Oversight Team Assurance Model

  • Review existing Controls framework and update as required

  • Update the Registry and Oversight Communication Model

  • Provide regular Project Status Reporting including Stream status reports and tracking of risks/ issues/ schedule / milestones/ resources

  • Manage project risks and issues and escalate appropriately where solutions require senior management engagement

General

  • Chair relevant project meetings, including distributing agenda/minutes/actions

  • Take the lead on Change Management within the team, including chairing the weekly Change Management forum with BNP Paribas and Service Provider stakeholders

  • Assist with negotiation of service provider project/change quotes and review of invoices

  • Assist with other Oversight Team responsibilities

Summary of the role

This role will act as Project Manager for the Registry Oversight Team.

 

The Role Key Responsibilities

Client Liaison

Work with the client to ensure their requirements are understood. Act as a point of liaison between the client, BNP Paribas and The Service provider and represent the Oversight/Registry team at project forums as needed. Act as an escalation point for Oversight/Registry related project matters.

Project Management

  • Work with the Service provider to ensure service provided by the project team meets BNP Paribas and client needs

  • Act as a point of escalation for the Service provider project issues relating to this stream

  • Incident management of errors occurring on the project relating to Oversight and to this stream

  • Monitoring and reporting of project deliverables, providing required project reporting/status updates

  • Management of implementation of new and amended services

  • Participate in project management forums

  • Key point of contact for project team members and the client regarding service levels relating to Registry service

  • Champion the standard operating model

  • Provide information and recommendations for Head of Oversight, to allow them to sign-off of changes to operating models and service levels relating to Registry

  • Resource planning, sourcing and oversight/coordination of other SMEs related to the Registry service

  • Involvement in the execution of UAT and parallel run (though not necessarily personally undertaking tasks)

  • Ensuring operational readiness for both the Service provider and BNP Paribas as appropriate

  • Ensuring relevant Oversight and Governance is in place for go live

  • Co-ordination of Due Diligence on the Service provider as required. Ensuring required Due Diligence information and documentation is available to client prior to go live

  • Ensure actions assigned to this stream are clearly defined, with owners held accountable for completion

  • Facilitate required working group/actions to define the Extreme Risk Scenario model for the BNP Paribas Registry Service

  • Co-ordination of successful joint BCP with The Service provider prior to go live.

Vendor Management

  • Monitor the Service provider service and project invoices for accuracy; query and resolve where appropriate and facilitate payments through BNP Finance

  • Ensure the Registry Service DRP and BCP models are tested successfully

Product management

  • Assist with the documentation/updating of the Services Requests (and SLA) between the Service Provider and BNP Paribas, and the client. Engage with Product to define rate cards for new products if required

Risk and Control

  • Apply effective monitoring over the Service Providers project plan and execution, for items relating to this stream, and escalate to management as appropriate.

  • Ensure meeting minutes are documented

  • Ensure Action Logs are kept updated with clear ownership and due dates

  • Ensure effective monitoring of all action items and escalate to management when these are not being met

  • Ensure Project reporting (including status updates) are documented and distributed in a timely manner


 


Technical and Behavioural Competencies

 

Technical

  • Registry or related Financial Services industry experience

  • Prior experience with Third Party oversight/ management role

Behavioral

  • Accountability: Committed to achieving the organisation’s objectives. Demonstrates perseverance and is accountable for own actions
  • Attention to detail: Ensures accurate and detailed information is provided on each Registry client and processes. Ensures high personal standards in all areas of work.
  • Client Focus: Complete commitment to provide professional, intelligent and timely responses to internal and external clients’ needs and to changes
  • Collaboration and team work: Develops and maintains a good working relationship with others.Provide support to other team members and seeks the same from others.
  • Communication: Write, speak and present information effectively, relevantly and in a timely and respectful fashion
  • Individual Leadership: Uses an appropriate interpersonal style to inspire and guide colleagues towards goal achievement. Adjusts behaviour to accommodate tasks, situations and individuals
  • Innovation: Propose and assist with implementing original ideas, approaches and solutions to typical, unusual or difficult situations or problems
  • Pro Active: Must be able to identify needs and be willing to assist in meeting that need even if it falls outside the word specific area of their job description. A team player who realizes the importance of delivering the business solution and is willing to assist with this\\
  • Problem solving: gathers and analyses information and uses it to develop effective solutions to difficult problems or situations
  • Team Orientation: Works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners

Experience and Qualifications required

  • A proven history of successful Relationship or Vendor Management, and Project Management experience
  • 5+ years Registry or related Financial Services industry experience
  • A good understanding of how Registry impacts Investment Admin teams, Fund Managers, Investment Managers, Investors and third parties (such as the Australian Tax Office)
  • Demonstrable experience with issue resolution and incident management
  • Awareness of how and when to escalate complex issues - and the ability to maintain a questioning attitude and a continual improvement mindset
  • The ability to deal with all levels of seniority, from junior officer level staff through to executives and Managing Directors 

Desirable:

  • An understanding of the Fund Administration area would be beneficial
  • Prior experience in working with an external service provider
  • Experience in Client Service or Relationship management would be highly regarded
  • Degree qualified in Business, Accounting or related discipline; or comprehensive relevant work experience in a similar role
Primary Location: AU-NSW-SydneyJob Type: Fixed TermJob: OPERATIONAL EFFICIENCY TRANSFORMATION AND BUSINESS ANALYSISEducation Level: Other Degrees / Certifications / Vocational, Technical or Professional QualificationsExperience Level: At least 5 years