The bank for a changing world

We are looking for

Regional IT Operational Support

Apply REF: ITO000937

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 17,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.
Worldwide, BNP Paribas has a presence in 73 markets with more than 196,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.

* excluding partnerships

Position Purpose

To strengthen the regional operations support workforce working on stagger hour from 8am to 8pm and supporting the large volume of change request/migration over the weekends.

To extend the regional service till 11pm supporting India’s request and communication with UK/Paris.

To assist the shift operator as at when required due to unforeseen circumstance.

Preparation for Y2020 Production Re-insourcing ready.


Direct Responsibilities

ð Support applications/projects pre & post implementation/migration
ð Support Weekly and Quarterly Release change implementation
ð Support continual work improvement via automation to mitigate risk & reduces  intervention
ð Support the production re-insourcing for APAC or at Global level in Q3’19
ð Support email alerts suppression and migration to global standardization tool, SOI
ð Monitoring and tracking of day-to-day recurring incident to mitigate risk
ð Support the shift operator’s activities as at when required during intraday
ð Participation in meetings (ITSM, Service Review, Projects, etc.)
ð Support batch run scheduling via WCC (scheduling tool) for all sites with different requests
ð Monitoring WCC for job aborts and escalate for action
ð Support infrastructure teams weekend patch and monitor to ensure no critical alerts are missed
ð Support and attend to all kind of internal/external audits requirement
ð Support Severity 1 escalation for online system (ATLAS II) unavailability as per SLA
ð Support the sites’ BCP drill
ð Meet the monthly KPIs Dashboard deadline
ð Ability to support and adapt to changes of procedures and scope of works
ð Manage questions from External and Internal auditors and follow through with the auditor on implementation and recommendations
ð Monitor and analyze alerts raised by the standard monitoring tools, emails and escalate alerts to the relevant support for further action
ð Exercise veto rights to challenge the incident ticket raised rating if required
ð Ability to write/enhance the production IT operations policy
ð Perform any other duties delegated by Team Manager from time to time

Technical & Behavioral Competencies

ð Client focused with strong communication and interpersonal skills and ability to multi-task
ð Self-motivated and self-reliant, ability to work well within the internal and external teams
ð Good knowledge of risk and control and basic bank regulatory
ð Good operational and analytical skills
ð Proficient in office soft skills (EXCEL, POWERPOINT, WORDS etc.)
ð Possess good leadership and willingly to take more responsibilities assigned with positive mindset
ð Ability to write concisely and clearly
ð Ability to work on public holidays and weekends

Specific Qualifications

ð A minimum of 3 years of experience

ð Degree holder with relevant operations experience
ð Ability to speak Mandarin and Bahasa to support the region

Primary Location: SG-06-SingaporeJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 years Behavioural competency: Ability to collaborate / Teamwork, Creativity & Innovation / Problem solving, Communication skills - oral & written, Ability to deliver / Results drivenTransversal competency: Ability to understand, explain and support change, Analytical Ability, Ability to manage / facilitate a meeting, seminar, committee, training…, Ability to set up relevant performance indicators, Ability to develop others & improve their skills