The bank for a changing world

We are looking for

Regional E-Banking & Client Reporting Officer | Dutch required

Apply REF: 1905GMOCM2767

BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees – including more than 154,000 in Europe and over 5,000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

Client Management is a department focused on the Client and its main mandate is to provide him with high quality and services according to its needs and expectations, while being aligned with CIB Businesses’ strategies. Client Management department covers IT, Operations and Transformation. All these teams share a common motto: create added value for Clients while protecting the Bank.

Within the Global Markets Client Management division of BNP Paribas CIB, the Global Client Services Reporting team’s objective is to provide our clients with a top of the range service and ensure a dedicated follow up of their products. Working closely with the different Global Market teams ( Sales , Business manager , Middle and Back Office, etc ), métier ( GECD and FI ) and products ( Equity, Commodities, Credit, FX and Interest Rate derivatives, etc ), the Global Client Services Reporting Team engages all level of management internally and externally in developing operational efficiency to advance the business to business relationship.  Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on Post Trade & Regulatory services. 

ROLE AND RESPONSIBILITIES

The Client Reporting team is responsible for the correct and timely production and distribution of valuation, audit & regulatory reports and for providing the client with an indicative price of their product at a given point in time. They are also the entry point for any client enquiries regarding their reporting needs.  They are responsible for the clear and correct communication to the client regarding new rules and regulations and they will work together with the project team and the client to make sure all documents and information exchanges are carried out properly and with the correct timeframe. The Client Services Reporting Officer reports to the Head of the Client Services Reporting Team.

Manage client queries related to Global Markets 

  • Esure any request escalated ( Confirmation , settlement , valuation explanation etc) is answered in a timely manner
  • Help Clients navigate the Bank
  • Esure escalation of any incident to OCRM and local management
  • Address internal & external post trade & regulatory queries (via email or phone)

Produce day to day services Global Markets

  • Ensure reports parameterization in systems in accordance to the current procedures, cross asset classes and ensure the correct and timely production and delivery of these reports
  • Be able to handle, escalate, investigate and report on valuation, auditand regulatory reporting queries 
  • Ensure daily controls and distribution  
  • Manage priorities in relation with trading and marketers

Ensure Operational efficiency

  • Maintain, enhance and develop relevant operational related policies and procedures.
  • Propose and / or sponsor any improvement ( automate ) that could help to streamline or secure processes
  • Coordinate transversal matters to deliver expected services
  • Remove operational barriers to grow relationships
  • Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT)


Maintain internal network 

  • With the Sales dedicated to the client to get an accurate and updated understanding of the client need 
  • With Back and Middle Offices to ease problem solving through a partnership based relation
  • Share and disseminate the common objective of global client satisfaction

Achieve Client Satisfaction

  • Advocate for client while upholding bank policy and industry regulation 
  • Develop Business to Business relationships across product disciplines and functions
  • Participate in the preparation & sending of mass mailing campaigns aimed at clients

Operational risk management 

  •  Ensure a yearly review with legal to update disclaimers if necessary 
  • Identify areas of risk in the team’s activities and report them to Management 
  • Report progress, risks and issues to relevant stakeholders (Business, Legal, etc.) and Management

PROFILE

  • Bachelor Degree in Economics, Finance, Management, Business Administration (or similar areas) or relevant Banking experience

    •      Experience in banking or relevant experience is a plus

    •      Knowledge of Global Markets, related products, and derivatives and processes is a plus

    •      Ability to work with MS Office (namely, Excel)

    •      Innovative and creative

    •      Rigorous to ensure quality  

    •      Strong interpersonal skills

    •      Excellent verbal, presentation and written communication skills

    •      Excellent analytical and problem solving skills

    •      Be client oriented

    •      It is essential to be fluent in English and French and / or Dutch


Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients. 

Primary Location: PT-11-LisbonJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Not indicatedExperience Level: Not IndicatedSchedule: Full-time Behavioural competency: Resilience, Client focusedTransversal competency: Ability to develop and leverage networks