BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees – including more than 154,000 in Europe and over 5,000 in Portugal alone.
BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.
Client Management is a department focused on the Client and its main mandate is to provide him with high quality and services according to its needs and expectations, while being aligned with CIB Businesses’ strategies. Client Management department covers IT, Operations and Transformation. All these teams share a common motto: create added value for Clients while protecting the Bank.
Within the Global Markets Client Management division
of BNP Paribas CIB, the Global Client Services Reporting team’s objective is to
provide our clients with a top of the range service and ensure a dedicated
follow up of their products. Working closely with the different Global Market
teams ( Sales , Business manager , Middle and Back Office, etc ), métier ( GECD
and FI ) and products ( Equity, Commodities, Credit, FX and Interest Rate derivatives,
etc ), the Global Client Services Reporting Team engages all level of
management internally and externally in developing operational efficiency to
advance the business to business relationship. Overall, through a dedicated operational
relationship and a single point of contact, the team is responsible for the
client satisfaction on Post Trade & Regulatory services.
ROLE AND RESPONSIBILITIES
The Client Reporting team is responsible for the
correct and timely production and distribution of valuation, audit & regulatory
reports and for providing the client with an indicative price of their product
at a given point in time. They are also the entry point for any client
enquiries regarding their reporting needs.
They are responsible for the clear and correct communication to the
client regarding new rules and regulations and they will work together with the
project team and the client to make sure all documents and information
exchanges are carried out properly and with the correct timeframe. The Client
Services Reporting Officer reports to the Head of the Client Services Reporting
client queries related to Global Markets
Esure any request escalated (
Confirmation , settlement , valuation explanation etc) is answered in a timely
Help Clients navigate the Bank
Esure escalation of any
incident to OCRM and local management
internal & external post trade & regulatory queries (via email or
day to day services Global Markets
Be able to handle, escalate,
investigate and report on valuation, auditand regulatory reporting queries
Degree in Economics, Finance, Management, Business Administration (or similar
areas) or relevant Banking experience
in banking or relevant experience is a plus
of Global Markets, related products, and derivatives and processes is a plus
• Ability to work with MS Office (namely, Excel)
to ensure quality
verbal, presentation and written communication skills
analytical and problem solving skills
is essential to be fluent in English and French and / or Dutch
Please note that only applications submitted in English will be considered.
In case you are selected for this role, further documentation will be requested to support your hiring process.
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.