The bank for a changing world

We are looking for

Quality Assurance Associate II

Apply REF: 045583

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Responsible conducting quality assurance audits and or testing, ensuring company standards are maintained and integrity is preserved. Verifies the accuracy of the data in order to provide confidence in the results. Consults with management to resolve identified issues/problems.

Essential Job Functions

  • Conducts and monitors testing and inspection of processes or procedures to ensure quality and conformity
  • Prepares reports to communicate outcomes of quality activities
  • Monitors corrective and preventive actions
  • Documents quality assurance activities, such as internal audits
  • Gathers and organizes statistical quality data
Other Job Duties
  • Performs other duties as assigned.


Required Experience

  • Requires practical knowledge of job area typically obtained through advanced education combined with experience.
  • Requires 3 years minimum prior relevant experience.

Education
  • High School Diploma or GED Required
  • Associate's Degree

SME
  • Reviews the accuracy of financial statements and financial projections prepared in the Credit Support Units.
  • Researches all necessary financial data using specialized commercial credit analysis software.
  • Reviews incoming daily work to validate usage of approved naming conventions in the electronic credit files as
    well as to ensure timely and accurate completion of tickler/covenant record updates.
  • Reviews customer information entered in the MRA software to confirm accurate capture of customer
    information for compliance with Basel II regulations.
  • Creates weekly management reports regarding accuracy rates and consistency between the three CSG units.
  • Reviews legal correspondence sent by Credit Support Analysts to confirm all notifications match the credit
    approvals and are sent in a timely manner
  • May prepare Credit Request Memorandums for credit approval on behalf of the Commercial Banking
    Relationship Managers.
  • May assist Unit Managers in evaluating the performance of the Credit Analyst staff.
  • Provides support to supervisors in recommending and developing training programs for CSG staff.

CBG
  • May prepare Credit Request Memorandums for credit approval on behalf of the Commercial Banking Relationship Managers.
  • May assist Unit Managers in evaluating the performance of the Credit Analyst staff.
  • Provides support to supervisors in recommending and developing training programs for CSG staff.

Banking Services Group (BSG)
  • Thorough knowledge of accounting principles
  • Thorough knowledge of commercial loan processing
  • Thorough knowledge of BOW commercial loan procedures as they apply to financial analysis
  • Thorough knowledge and ability to analyze financial statements, tax returns and cash flow
  • Thorough knowledge of industry relevant software used for analysis
  • Analytical and research skills
  • Excellent written and verbal communication
  • Ability to perform independently with a minimum of supervision
  • Good organizational skills
  • Good to presentation skills
  • Excellent PC skills, including knowledge of MS Word, Excel, Access, and related software

BSG - Onshore
  • Reviews daily work performed by third party and reports any variances related to quality or expectation of service levels and key performance indicators
  • Maintains appropriate level of liaison with internal and external business partners
  • Proactively identifies quality assurance issues and prepares appropriate reporting to management
  • Analyzes QA results to highlight trends and anomalies
  • May assist management in evaluating vendor performance

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Primary Location: United States-California-City of IndustryJob Type: Full-timeJob: Operations