The bank for a changing world

We are looking for

Quality Assurance Analyst - Commercial Loan and Branch Support

Apply REF: 047892

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Responsible for performing and documenting all applicable testing processes related to the assigned business function and the communication and resolution of findings and other issues. Anticipates and implements changes to the testing plans as a result of changes in the Bank's business environment including regulatory changes. Partners with internal and external auditors and regulators as necessary. Analyzes the testing methodology to identify patterns and trends, and communicates with management to ensure that risks are adequately identified and addressed.

Essential Job Functions: 

  • Provide analytical support in executing internal control discipline and operational excellence in the area of Commercial Loan and Branch Support Services.

  • Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans.

  • Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management.

  • Acts as an ambassador of the risk culture.

  • Oversee team members' work to ensure adherence to process and procedure.

  • Responsible for assessing the quality of provisions, reporting, and documentation in order to ensure timely, relevant and meaningful feedback.

  • Drive improvement in planning and implementing strategies for quality management and testing.


  • High School Diploma or GED Required
  • Bachelor's Degree

Work Experience

  • 5 years


  • Strong Leadership

  • Strong Organizational and Planning

  • Advanced Communication

  • Expert Statistical Analysis

  • Advanced Problem-Solving

  • Strong Industry-specific technical knowledge

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Primary Location: United States-California-City of IndustryJob Type: Full-timeJob: Operations