The bank for a changing world

We are looking for

IT Proximity - APS Junior

Job type Permanent
Schedule Full time
Job Function Information technology
Level of experience 3 to 5 years
Apply REF: MX_23

Responsibilities

  • Build, deploy, configure and support NEOS hardware workstations, laptops, tablets and components

  • Conduct small and large scale hardware deployments

  • Diagnose and resolve workstation hardware issues

  • Deploy and move printers

  • Diagnose and resolve printer related issues

  • Perform regular maintenance on local and networked printers

  • Deploy and support phones from a hardware and patching perspective

  • Relocate user’s workstations and printers

  • Troubleshoot and fix IPTV HW connection issues

  • Conduct and support moves, adds and changes as planned by the Facilities department and IT Move coordinators

  • Provide day-after move support

  • Patch network and voice connections

  • Troubleshoot and fix local network related issues, mostly related to horizontal cabling

  • Troubleshoot and fix local phone related issues

  • Patch cable TV connections

  • Troubleshoot and fix local cable TV connection issues

  • Take surveys of users’ phones, printers, copiers, scanners and PC equipment when needed

  • Implement cabling projects

  • Adhere to quality assurance guidelines to ensure that all hardware conforms to BNP Paribas standards

  • Provide on-site IT support to users, as an extension of the regional Service Desk & Proximity teams

  • Frequently monitor ServiceNow and Outlook queues to ensure that all tickets and e-mails are addressed promptly

  • Resolve basic Windows account, print service and other application/software issues using various tools available

  • Provision Software packages through Active directory, SCCM and End User Portal

  • Track outages and provide updates to regional BNPP staff

  • Document and maintain the procedures and technical guides for local information sharing, with training to other local IT team members

  • Must be able to work some weekends or after hours to support projects or moves

  • Produce daily check-out reports

  • Back up other local IT team members when needed

  • Partner with an IT APS Senior to support IT applications in production

  • Develop product knowledge to improve application support to users

  • Develop technical expertise to interact with the regional/global IT teams (IT development, IT APS and IT Infrastructure)

  • Contribute to the resolution and the follow-up of the incidents and application production problems which impact the users

  • Monitor applications and maintain them in operational conditions (daily check outs)

  • Follow the procedures and use the standard tools for change, incident and problem management

 

Qualifications

  • Information Technology technician, or similar education

  • At least 3 year of experience in an IT support role

  • Ability to read and interpret documents such as safety rules, procedure manuals, operating and maintenance instructions

  • Ability to write routine reports

  • Good verbal communication skills

  • Strong analytical skills and ability to solve practical problems

  • Ability to interpret a variety of instructions furnished in written diagram, oral or schedule form

  • Highly organized, able to multitask and to take ownership on multiple items until resolution

  • Must be able to work as part of a cohesive team

  • Working professional proficiency in English

  • Understanding of the ITIL principles detailed below:

    • Availability Management: Utilizing IT Production standardized tools and methods, ensure that all Systems within scope are optimally configured, monitored and reported to achieve maximum availability to the Business processes, which they support.

    • Incident Management: Utilizing IT Production standardized tools and methods, ensure that service disruptions are adequately communicated to all stakeholders and service restored as quickly as possible.

    • Problem Management: Identify root causes of repetitive incidents in order to implement permanent fixes and ensure constant service improvement.

    • Capacity Management: Ensure that all IT Systems within scope are adequately monitored to track resource consumption and able to cope with ongoing Business growth and demand.

    • Change Management: Utilizing IT Production standardized tools and methods, ensure that all changes to IT Systems within scope are formally planned and approved by all stakeholders prior to Production release.

    • Security Management: Adhere to all bank security policies. Ensure that all Systems within scope comply with the Security policies and standards of the bank.



Responsibilities

  • Build, deploy, configure and support NEOS hardware workstations, laptops, tablets and components

  • Conduct small and large scale hardware deployments

  • Diagnose and resolve workstation hardware issues

  • Deploy and move printers

  • Diagnose and resolve printer related issues

  • Perform regular maintenance on local and networked printers

  • Deploy and support phones from a hardware and patching perspective

  • Relocate user’s workstations and printers

  • Troubleshoot and fix IPTV HW connection issues

  • Conduct and support moves, adds and changes as planned by the Facilities department and IT Move coordinators

  • Provide day-after move support

  • Patch network and voice connections

  • Troubleshoot and fix local network related issues, mostly related to horizontal cabling

  • Troubleshoot and fix local phone related issues

  • Patch cable TV connections

  • Troubleshoot and fix local cable TV connection issues

  • Take surveys of users’ phones, printers, copiers, scanners and PC equipment when needed

  • Implement cabling projects

  • Adhere to quality assurance guidelines to ensure that all hardware conforms to BNP Paribas standards

  • Provide on-site IT support to users, as an extension of the regional Service Desk & Proximity teams

  • Frequently monitor ServiceNow and Outlook queues to ensure that all tickets and e-mails are addressed promptly

  • Resolve basic Windows account, print service and other application/software issues using various tools available

  • Provision Software packages through Active directory, SCCM and End User Portal

  • Track outages and provide updates to regional BNPP staff

  • Document and maintain the procedures and technical guides for local information sharing, with training to other local IT team members

  • Must be able to work some weekends or after hours to support projects or moves

  • Produce daily check-out reports

  • Back up other local IT team members when needed

  • Partner with an IT APS Senior to support IT applications in production

  • Develop product knowledge to improve application support to users

  • Develop technical expertise to interact with the regional/global IT teams (IT development, IT APS and IT Infrastructure)

  • Contribute to the resolution and the follow-up of the incidents and application production problems which impact the users

  • Monitor applications and maintain them in operational conditions (daily check outs)

  • Follow the procedures and use the standard tools for change, incident and problem management

 

Qualifications

  • Information Technology technician, or similar education

  • At least 3 year of experience in an IT support role

  • Ability to read and interpret documents such as safety rules, procedure manuals, operating and maintenance instructions

  • Ability to write routine reports

  • Good verbal communication skills

  • Strong analytical skills and ability to solve practical problems

  • Ability to interpret a variety of instructions furnished in written diagram, oral or schedule form

  • Highly organized, able to multitask and to take ownership on multiple items until resolution

  • Must be able to work as part of a cohesive team

  • Working professional proficiency in English

  • Understanding of the ITIL principles detailed below:

    • Availability Management: Utilizing IT Production standardized tools and methods, ensure that all Systems within scope are optimally configured, monitored and reported to achieve maximum availability to the Business processes, which they support.

    • Incident Management: Utilizing IT Production standardized tools and methods, ensure that service disruptions are adequately communicated to all stakeholders and service restored as quickly as possible.

    • Problem Management: Identify root causes of repetitive incidents in order to implement permanent fixes and ensure constant service improvement.

    • Capacity Management: Ensure that all IT Systems within scope are adequately monitored to track resource consumption and able to cope with ongoing Business growth and demand.

    • Change Management: Utilizing IT Production standardized tools and methods, ensure that all changes to IT Systems within scope are formally planned and approved by all stakeholders prior to Production release.

    • Security Management: Adhere to all bank security policies. Ensure that all Systems within scope comply with the Security policies and standards of the bank.


Primary Location: MX-DIF-Magdalena ContrerasJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYExperience Level: At least 3 yearsSchedule: Full-time Behavioural competency: Communication skills - oral & writtenTransversal competency: Ability to inspire others & generate people's commitment