The bank for a changing world

We are looking for

IT Proximity

Apply REF: MX_17

Responsibilities

  • Build, deploy, configure and support NEOS hardware workstations, laptops, tablets and components

  • Conduct small and large scale hardware deployments

  • Diagnose and resolve workstation hardware issues

  • Deploy and move printers

  • Diagnose and resolve printer related issues

  • Perform regular maintenance on local and networked printers

  • Deploy and support phones from a hardware and patching perspective

  • Relocate user’s workstations and printers

  • Troubleshoot and fix IPTV HW connection issues

  • Conduct and support moves, adds and changes as planned by the Facilities department and IT Move coordinators

  • Provide day-after move support

  • Patch network and voice connections

  • Troubleshoot and fix local network related issues, mostly related to horizontal cabling

  • Troubleshoot and fix local phone related issues

  • Patch cable TV connections

  • Troubleshoot and fix local cable TV connection issues

  • Take surveys of users’ phones, printers, copiers, scanners and PC equipment when needed

  • Implement cabling projects

  • Adhere to quality assurance guidelines to ensure that all hardware conforms to BNP Paribas standards

  • Provide on-site IT support to users, as an extension of the regional Service Desk & Proximity teams

  • Frequently monitor ServiceNow and Outlook queues to ensure that all tickets and e-mails are addressed promptly

  • Resolve basic Windows account, print service and other application/software issues using various tools available

  • Provision Software packages through Active directory, SCCM and End User Portal

  • Track outages and provide updates to regional BNPP staff

  • Document and maintain the procedures and technical guides for local information sharing, with training to other local IT team members

  • Must be able to work some weekends or after hours to support projects or moves

  • Produce daily check-out reports

  • Back up other local IT team members when needed



Qualifications

  • Information Technology technician, or similar education

  • At least 1 year of experience in an IT support role

  • Ability to read and interpret documents such as safety rules, procedure manuals, operating and maintenance instructions

  • Ability to write routine reports

  • Good verbal communication skills

  • Strong analytical skills and ability to solve practical problems

  • Ability to interpret a variety of instructions furnished in written diagram, oral or schedule form

  • Must be able to work as part of a cohesive team

  • At a minimum, elementary to Limited working professional proficiency in English


Primary Location: MX-DIF-Miguel HidalgoJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYExperience Level: At least 1 yearSchedule: Full-time Behavioural competency: Ability to collaborate / TeamworkTransversal competency: Ability to develop and adapt a process