We are looking for

Property Manager/Lettings Progression (Strutt and Parker) - Ascot

Apply REF: SP0785

Property Manager – Responsibilities 3 days

  • Manage an allocated portfolio of properties, providing efficient and accurate administrative and day to day management
  • Keeping fully compliant with up to date lettings legislation and best practice procedures referring to Team Manager as necessary
  • Acting as central contact for landlords, tenants and S&P team members during active tenancies
  • Providing excellent customer service to landlords, tenants and internal team members within S&P
  • Number of properties to manage – 75-125
  • Branches allocated – 2-3
  • Checking all invoices and authorising for payment within 48 hours of receipt in the office
  • Performing property visits using Inventory Base software during active Tenancies
  • Sending visit reports to landlords and managing issues resulting from the visit
  • Ensuring both Landlord and Tenant comply with statutory and contractual obligations as per the tenancy agreement
  • Negotiating tenancy renewals and producing memorandum of agreements for signature Lettings
  • Accepting and confirming correct notices have been served by both Landlord and Tenant Lettings
  • Drawing up all legal notices on behalf of the Landlord and processing efficiently and effectively Lettings
  • Preparing communications and administering for any tenant or tenancy changes in regards to a deed of assignment and/or deed of surrender to end a tenancy
  • Ensuring the inventory report is kept up to date during the tenancy with any amendments to the property captured
  • Arranging inventory checkouts and communicate to both Landlord and Tenant.
  • Dealing with all associated administration to agree with both parties proposed deposit deductions and deposit return
  • Raising and submitting TDS paperwork within reasonable time frame to not exceed the three month deadline when a dispute has arisen
  • Organising gas safety records and electrical certificates and ensuring smoke and carbon monoxide alarms are installed following all legislation
  • Updating master portfolio spreadsheet to reflect new properties and dis-instructions
  • Organising and following up any insurance claim on behalf of the Landlord where necessary
  • Dealing with tenant and client queries regarding property matters  
  • Consulting and update Team Manager and Lettings Office Head where necessary
  • When required, welcoming visitors and dealing with as appropriate
  • Attending Lettings and team meetings
  • Notifying Team Manager of any potential property issues
  • Supporting and assist the team on the daily running of another portfolio in the absence of other team members
  • Maintaining paperless filing system – ensuring accurate and up to date.
  • Keeping databases up to date including Reapit
  • Proactively maintaining own legal knowledge and comply with all Lettings legislation
  • Ensuring the necessary processes and procedures are in place to support compliance
  • Ensuring accurate data entry and any missing data is obtained and incorrect data corrected

Lettings - Responsibilities 2 days per week

  • Registration of new applicants
  • Tenancy progression activities including liaison with clients and potential buyers.
  • Management of the KYC and anti-money laundering processes as required by the Group, liaising with the internal on-boarding and compliance teams where necessary.
  • Management of the invoicing process for the team. Property Management
  • Assist with invoicing and debt collection ensuring that invoices are paid in a timely manner and debt is kept to a minimum. Property Management
  • Keeping window cards/brochure displays/office systems up-to-date
  • Liaising with potential tenants and arranging viewings
  • Maintaining client files and the Residential client database
  • Where required establish and maintain trusted relationships with our clients to facilitate and accelerate the on-boarding processes.
  • Implement strategies for continuous improvement of business processes and increased efficiency
  • Conducting viewings as required.
  • Any other ad-hoc duties as required by the team.

Person specification

  • Excellent administration and organisation skills
  • Possess a composed manner in order to be able to work under pressure
  • Good time management and ability to prioritise workloads
  • Ability to meet deadlines
  • Accuracy and attention to detail
  • Excellent telephone manner and client facing skills
  • Excellent communication skills – verbal and written
  • Confident manner with clients and the team
  • Flexible approach to work and hours undertaken
  • An understanding of confidentiality issues and the use of discretion
  • Educated to GCSE level or equivalent as a minimum
  • Knowledge of MS Office: Word, Excel and Outlook, internet search engines
  • Experience of working in a similar sales environment is desirable but not required.

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and membership to Stonewalls Diversity Champion Programme.

Primary Location: GB-ENG-Windsor and MaidenheadJob Type: Standard / PermanentJob: FINANCIAL AND TECHNICAL EXPERTISEEducation Level: Not indicatedSchedule: Full-time Reference: SP0785