The bank for a changing world

We are looking for

Project Manager - APS

Apply REF: BNP017899

About BNP Paribas Group:

Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

APS Trade Processing teams provide technical and functional support activities for Booking, Backoffice

Collateral, Finance and Regulatory reporting users for Global Markets.

Job Title:

Support Analyst-GM IT







Business Line / Function:

Reports to:


Sreekanth Iyer


(if applicable)


Number of Direct Reports:

Directorship / Registration:



Position Purpose

The trade processing support manager will have a good understanding of the business processes for the domain, the main business actors, and the business drivers. You will complement this with a good understanding of the applications and IT services provided to that domain, as well as the technologies deployed.

The role operates on a global basis and involves management of User Support and Application Production teams responsible for delivering value to the business through managed change in application services, user support and training.

A key element of the role is safeguarding production: the domain manager must ensure that their application production domain is controlled and guarded against security issues and defects by challenging all change proposed by Development or Infrastructure teams in the production environment.

This role reports to the head of GM APS TP and a management support function will also be available in this role.


Direct Responsibilities

Key Responsibilities:

  • Developing a positive relationship with business leaders and key users through regular engagement
  • Delivery of great customer service through listening, understanding and responding to our business needs
  • Smooth day-to-day running of the application domain, with a proactive “keep the show on the road” approach to assuring application availability
  • A tight focus on delivering change to our business with emphasis on high quality timely delivery.
  • Ownership and management of the support processes within the domain
  • Ownership and management of the domain support documentation / knowledgebase.
  • Ownership and management of training materials and training plans for the domain.
  • Management of the team – assessing needs for career development, motivation and training
  • Hiring, budget and headcount management
  • Monitoring of SLAs and customer satisfaction levels
  • Monitoring of application production availability and incidents
  • Providing root cause analysis and action following application incidents or loss of availability
  • Assuring that user provisioning tools are fit for purpose and safeguard access to the production environment.
  • Ensuring that user provisioning processes are clearly documented, understood, and performed accurately within the team.
  • Applying appropriate controls to ensure that all change made in production is authorised, tested/validated, logged, and applied correctly



Technical & Behavioral Competencies

Skills and Qualifications 

Candidates should have current or recent experience working in one or more of the following areas:

·         Production Application Management

  • Incident Management
  • Change and Release Management
  • User Support
  • People Management

This role requires

·         The ability to work well with both business and technical domain peers

·         Knowledge of best practice in the support domain (e.g. ITIL / ISO 9001)

·         A strong interest in, and good understanding of, the relevant business domain

·         A good working knowledge of IT production technologies (BNPP core technologies are Microsoft desktops, a mix of Microsoft and UNIX/Linux servers, Oracle Db, Tib/RV).

Core Competencies 

Candidates should have/be able to demonstrate:

·         a good balance between service delivery and quality/control

·         skills to partner well with both Development and Infrastructure teams

·         problem solving skills

·         communication skills

·         team-building and retention skills 

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to deliver / Results driven


Creativity & Innovation / Problem solving

Ability to share / pass on knowledge

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to understand, explain and support change

Analytical Ability

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 10 years

Other/Specific Qualifications (if required)



Primary Location: IN-MH-MumbaiJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 7 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Decision Making, Resilience, Ability to synthetize / simplify, Creativity & Innovation / Problem solving, Critical thinkingTransversal competency: Ability to understand, explain and support change, Analytical Ability, Ability to manage / facilitate a meeting, seminar, committee, training…, Ability to develop and leverage networks, Ability to set up relevant performance indicators, Ability to develop others & improve their skills