BNP Paribas Group:
BNP Paribas has a presence in 74 countries with more than 190,000 employees.
It has key positions in its three main activities: Domestic Markets and
International Financial Services (whose retail-banking networks and financial
services are covered by Retail Banking & Services) and Corporate &
Institutional Banking, which serves two client franchises: corporate clients
and institutional investors. In Asia Pacific, BNP Paribas is one of the
best-positioned international financial institutions with an uninterrupted
presence since 1860. Currently with over 15,000 employees* and a presence in
14 markets, it provides clients with product and service solutions tailored
to their specific needs, and continues to develop its franchise in the
BNP Paribas India Solutions:
Established in 2005, BNP
Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a
leading bank in Europe with an international reach. With delivery centers
located in Mumbai and Chennai, we are a 24x7 global delivery center. We
partner various business lines of BNP Paribas such as Corporate and
Institutional Banking, Wealth Management, Retail Banking through three
verticals - Information Technology, Operations and Finance Shared Services.
APS Trade Processing teams provide
technical and functional support activities for Booking, Backoffice
Collateral, Finance and Regulatory
reporting users for Global Markets.
Line / Function:
of Direct Reports:
trade processing support manager will have a good understanding of the
business processes for the domain, the main business actors, and the business
drivers. You will complement this with a good understanding of the
applications and IT services provided to that domain, as well as the
role operates on a global basis and involves management of User Support and Application
Production teams responsible for delivering value to the business through
managed change in application services, user support and training.
element of the role is safeguarding production: the domain manager must
ensure that their application production domain is controlled and guarded
against security issues and defects by challenging all change proposed by
Development or Infrastructure teams in the production environment.
role reports to the head of GM APS TP and a management support function will
also be available in this role.
a positive relationship with business leaders and key users through
of great customer service through listening, understanding and
responding to our business needs
day-to-day running of the application domain, with a proactive “keep the
show on the road” approach to assuring application availability
tight focus on delivering change to our business with emphasis on high
quality timely delivery.
and management of the support processes within the domain
and management of the domain support documentation / knowledgebase.
and management of training materials and training plans for the domain.
of the team – assessing needs for career development, motivation and
budget and headcount management
of SLAs and customer satisfaction levels
of application production availability and incidents
root cause analysis and action following application incidents or loss
that user provisioning tools are fit for purpose and safeguard access to
the production environment.
that user provisioning processes are clearly documented, understood, and
performed accurately within the team.
appropriate controls to ensure that all change made in production is
authorised, tested/validated, logged, and applied correctly
& Behavioral Competencies
Skills and Qualifications
should have current or recent experience working in one or more of the
Production Application Management
and Release Management
This role requires
The ability to work well with both business and
technical domain peers
Knowledge of best practice in the support domain
(e.g. ITIL / ISO 9001)
A strong interest in, and good understanding of,
the relevant business domain
A good working knowledge of IT production
technologies (BNPP core technologies are Microsoft desktops, a mix of
Microsoft and UNIX/Linux servers, Oracle Db, Tib/RV).
should have/be able to demonstrate:
a good balance between service delivery and
skills to partner well with both Development and
problem solving skills
team-building and retention skills
Qualifications (if required)
Behavioural Skills: (Please select up to 4
deliver / Results driven
Creativity & Innovation /
Ability to share / pass on
(Please select up to 5 skills)
develop and adapt a process
develop others & improve their skills
understand, explain and support change
Choose an item.
Bachelor Degree or equivalent
At least 10
Other/Specific Qualifications (if required)