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Project Manager - APS

Apply REF: BNP017363
Job Title: Application Support Manager – Trade Processing
Group: Application and Production Support (APS)
Department: Fixed Income IT
With operations in 84 countries and more than 200,000 employees, BNP Paribas ( is a leading European provider of financial services on a worldwide scale. It is one of the six strongest banks in the world according to Standard & Poors and the largest bank in the Euro zone by deposits. It ranks highly in its three core activities: Retail Banking, Investment Solutions and Corporate & Investment Banking.

Department Overview 

As one of BNP Paribas Corporate & Investment Banking’s core divisions, Fixed Income offers a comprehensive range of products and services in the global interest rate, credit and currency markets - helping our global franchise of clients to find effective ways to raise and invest capital as well as to manage their exposure to risks.
Fixed Income IT and Operations (FI ITO) has over 2,000 staff in 30 offices worldwide, with a scale and reach to conduct business anywhere in the world and deliver products denominated in nearly all currencies.
Fixed Income IT is being re-organised into two core groups:  Development and APS. These groups are further supported by separate regional infrastructure groups. You will be part of the Fixed Income IT APS group, which has over 200 employees, covering User Support, Application Support and Application Production.

Role Overview

The trade processing support manager will have a good understanding of the business processes for the domain, the main business actors, and the business drivers. You will complement this with a good understanding of the applications and IT services provided to that domain, as well as the technologies deployed.
The role operates on a global basis and involves management of User Support and Application Production teams responsible for delivering value to the business through managed change in application services, user support and training.
A key element of the role is safeguarding production: the domain manager must ensure that their application production domain is controlled and guarded against security issues and defects by challenging all change proposed by Development or Infrastructure teams in the production environment.
The role is being created as part of a Fixed Income IT re-organisation which now recognises the APS function as distinct from the Development function.
This role reports to the global head of APS for Fixed Income IT. Staff who will report into this new role include application support team leaders (for each group – FX, IRD and Credit) and a production manager (leading a small team of project managers). A management support function will also be available in this role.

Job Description 


Key responsibilities:

  • Developing a positive relationship with business leaders and key users through regular engagement
  • Delivery of great customer service through listening, understanding and responding to our business needs
  • Smooth day-to-day running of the application domain, with a proactive “keep the show on the road” approach to assuring application availability
  • A tight focus on delivering change to our business with emphasis on high quality timely delivery.
  • Ownership and management of the support processes within the domain
  • Ownership and management of the domain support documentation / knowledgebase.
  • Ownership and management of training materials and training plans for the domain.
  • Management of the team – assessing needs for career development, motivation and training
  • Hiring, budget and headcount management
  • Monitoring of SLAs and customer satisfaction levels
  • Monitoring of application production availability and incidents
  • Providing root cause analysis and action following application incidents or loss of availability
  • Assuring that user provisioning tools are fit for purpose and safeguard access to the production environment.
  • Ensuring that user provisioning processes are clearly documented, understood, and performed accurately within the team.
  • Applying appropriate controls to ensure that all change made in production is authorised, tested/validated, logged, and applied correctly.

    Skills and Qualifications 

    Candidates should have current or recent experience working in one or more of the following areas:

  • Production Application Management
  • Incident Management
  • Change and Release Management
  • User Support
  • People Management
    This role requires

  • The ability to work well with both business and technical domain peers
  • Knowledge of best practise in the support domain (e.g. ITIL / ISO 9001)
  • A strong interest in, and good understanding of, the relevant business domain
  • A good working knowledge of IT production technologies (BNPP core technologies are Microsoft desktops, a mix of Microsoft and UNIX/Linux servers, Oracle Db, Tib/RV).

    Core Competencies 

    Candidates should have/be able to demonstrate:
  • a good balance between service delivery and quality/control
  • skills to partner well with both Development and Infrastructure teams
  • problem solving skills
  • communication skills
team-building and retention skills 


Primary Location: IN-MH-MumbaiJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Decision Making, Resilience, Creativity & Innovation / Problem solving, Ability to synthetize / simplify, Critical thinkingTransversal competency: Ability to understand, explain and support change, Analytical Ability, Ability to manage / facilitate a meeting, seminar, committee, training…, Ability to set up relevant performance indicators, Ability to develop and leverage networks, Ability to develop others & improve their skills