The bank for a changing world

We are looking for

Product Administrator- Advert expires on 20th May

Apply REF: BIR80004129


About us


Owned by BNP Paribas, one of the world’s top performing banks, we are a global and UK leading player within the vehicle leasing industry. The growth that we’ve achieved in recent years and the number of major industry awards that we’ve won are testament to our innovative products, strong service ethics and most of all, the commitment and skill of our teams. Together, we’re the wheels behind business. Because leasing vehicles is about so much more than just getting from A to B. Joining us, your passion and skill will help make every journey a great one, and we’ll help you steer your career from strength to strength.



About the role


This is a role that sits within our product and marketing team with an emphasis on our Telematics offering, Arval Active Link.



In this position you will spend time your time on boarding new customers and ensuring they are correctly set up on our range of platforms and systems. This is a modular based product so customers will select data that suit their business needs, from mileage to fuel and behavioural to payroll options.



You won’t be the first point of contact for customers but will receive escalated requests from our Account Managers to problem solve customer queries and issues so there are elements of internal and external interaction. You will be the first point of contact for our engineers with any installation issues.


The bulk of your role will be administrative and will see you carrying out a range of duties from providing and analysing detailed reports across the product options to processing invoices and from updating spreadsheets to ensuring training materials and product literature is up to date.



All work needs to be carried out within the SLA’s agreed and very much with your customers in the forefront of your mind.  


Pay Zone A2.



About you


To be successful in this role you will need to have a variety of skills and experiences. Interacting with customers is important so we need someone who is able to build relationships quickly, get to the root of an issue and then provide a swift solution.


In addition we need an excellent administrator, someone who is great at planning, working to tight deadlines but still able to maintain accuracy and handle ever changing workloads. You will need to be able to work at a fast pace and prioritise work as it comes through with agility. Being able to use the Microsoft Office suite of products is important; particularly Excel and an interest in IT would be beneficial.


Lastly, you will be working in a small team with a manager that is often out seeing customers so we need someone who is used to a high level of autonomy.

 


This product is relatively new and we have ambitious targets over the coming years so this is a great chance to get involved at an early stage and play a key part in helping this area of our business grow.


 

What’s in it for you?


Our employees are really important to us and being owned by a bank we all benefit from some excellent perks. Take a look at these:


  • Private Healthcare
  • Life Assurance
  • Company Pension (the company will add in up to 10% into your pension pot every month)
  • 25 days holiday (plus bank holidays)
  • £18K-£20K basic salary
  • Annual Bonus upto £1000
  • Volunteering Days
  • Charity Fundraising
  • Free Gym


We are a friendly bunch - more human than corporate and you will find our office environment welcoming. Here is a recent video we put together that shows life at Arval:-  



 


If you have the drive and ambition why not apply today!


Primary Location: GB-ENG-SwindonJob Type: Standard / PermanentJob: MARKETINGEducation Level: Not indicatedSchedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Attention to detail / rigor, Organizational skills, Ability to share / pass on knowledge, Communication skills - oral & written, Client focused, Active listeningTransversal competency: Analytical Ability