The bank for a changing world

We are looking for

Process Reengineering Analyst

Apply REF: PRE-SB-12/19

Position scope:

Responsible for leading business process reengineering initiatives. Designing, scoping and supporting the end to end delivery an end to end automated solution across relevant parts of the business in order to maximise business efficiency and reduce operational risk.

Key responsibilities:

  • Own process reengineering for the delivery of high quality and consistent automated processes in line with operational requirements delivered to agreed timescales
  •  Engage with senior stakeholders to collaboratively identify opportunities for business process improvement
  •  Prioritise the process pipeline to deliver automation in a cost-effective manner and against business requirements
  •  In a collaborative manner, design simplified, rationalised end to end processes, including the use of automation 
  •  Ensure all processes covered by simplification/automation are appropriately documented
  •  Responsible for defining the KPIs which the performance of simplified processes can be tracked and reported on
  •  Supporting the business through the implementation of process simplification
  •  Engagement with business and IT change management teams to proactively manage operational and system changes to maintain service delivery
  •  Through support and influence of key stakeholders, ensure the delivery of an effective service across all aspects of the business
  •  Carry out such other duties that may reasonably be required

Person Specification


Key Skills and Experience

  • A track record in designing and implementing the automation of processes to achieve efficiencies, cost reductions and reduced risk
  • Evidence of successful delivery of initiatives that have realised savings and service improvements for the organisation
  • Proven experience in using technology to improve business outcomes
  • Experience of working in a complex political environment at a senior level
  • Experience of employee engagement and influencing staff, senior managers, Members and stakeholders, to achieve organisational outcomes
  • Excellent communication skills with the ability to convey complex information at all levels in a way that is concise and easily understood
  • Ability to influence, negotiate and constructively challenge to achieve productive solutions
  • The ability to monitor and analyse data
  • Excellent verbal and written Presentation skills
  • Financial analysis skills
  • Demonstrable ability of working in a collaborative manner


  • Experience of successfully managing the delivery of an automation project
  • Six Sigma Expert

Personal Skills

  • Excellent verbal and written communication skills

  • Ability to influence at senior level

  • Excellent attention to detail

  • Self-motivated
  • Flexible
  • Problem solving

  • Ability to work under pressure

  • Team player

  • Demonstrating initiative and knowledge

  • Excellent listening skills

  • Securing results

  • Building strong and collaborative working relationships

  • Making decisions

  • Ability to challenge others constructively

Primary Location: GB-ENG-HertfordshireJob Type: Standard / PermanentJob: OPERATIONAL EFFICIENCY TRANSFORMATION AND BUSINESS ANALYSISEducation Level: Other Degrees / Certifications / Vocational, Technical or Professional QualificationsExperience Level: At least 2 yearsSchedule: Full-time Behavioural competency: Critical thinkingTransversal competency: Ability to develop and adapt a process