BNP Paribas Securities Services - Luxembourg Branch ranks amongst the top providers of Fund Services in Luxembourg.
The BNP Paribas Group is one of the largest financial institutions in the Grand-Duchy of Luxembourg and the Securities Services team provides a wide range of asset-servicing solutions to institutional investors including global custody, transfer agency, fund accounting and performance measurement, together with global securities lending and dedicated cash management services.
BNP Paribas Securities Services - Luxembourg Branch has an immediate opening for an experienced professional according to the following profile
Private Capital Relationship Manager (M/F)
Native English Speaker
Permanent Contract
Your mission:
The Private Capital Client Service Manager‘s (CSM) prime responsibility is to
Actively manage and develop the relationship of an assigned Private Capital client base
Maintain existing revenue and improve direct contribution
Manage the organic development of the account, e.g. new fund launches and service expansion with Client Vision (CRM tool) update in terms of revenues
Full ownership of KYC/AML documentation for all clients under management
Negotiate the agreements with the support of the legal team
Participate to the Board meetings of the funds
Follow the credit lines requests
Define and update Client relationship governance with Client Lines heads or local liaisons and the Global Relationship Managers
Plan and organize regular Client meetings and visits with detailed agendas and call memos in Client Vision
Actively identify cross selling opportunities and contribute to the Sales effort by identifying new business opportunities in or outside the Client base
Be the key contact for the Clients assigned in what concerns the overall relationship with BP2S (communication in and out)
Be in charge of proactive operational service delivery in accordance with SLA through KPI’s centralization and Service Review preparation
Actively manage the operational service quality through animation of client account managers, monitoring of issue / action log and resolution of service issues
Manage governance of client meetings related to service delivery in the context of the agreed SLA, including responsiveness on actions / follow-ups
Be responsible for client communication and client reporting related to transversal service delivery in the context of the agreed SLA, ensuring consistency – pro-activity across the business
Monitor the client’s perception of service - provide feedback internally and influence positively with the client at all times
Ensure that all complaints, disputes and errors raised by the client or escalated by the Client Account Managers are resolved satisfactorily. This includes liaising with the Operational Risk Analyst (ORA) to determine whether complaint should be logged as such in the ORA database
Your profile:
Education:
University degree or
equivalent in accounting, banking, business administration
Professional
Experience:
Minimum of 10 years’
experience in the Fund Industry with a focus on the Private Capital
Successful experience
in client relationship management
Behavioural
Skills:
Communication skills - oral
& written
Client focused
Decision Making
Personal Impact / ability
to influence
Attention to detail / rigor
Transversal
Skills :
Ability to understand,
explain and support change
Ability to anticipate
business / strategic evolution
Ability to develop others
& improve their skills
Ability to develop and
leverage networks
Language
Skills:
Native level of English
Any other language (French,
German, Luxembourgish, Spanish, …) would be an advantage
