The bank for a changing world

We are looking for

PPI Mis-Selling Administrator

Apply REF: PPI_AN_0619

Do you want to work in a fun loving team who work hard and play hard?


Do you enjoy speaking to a variety of people?


Do you care for people and animals?


Are you available immediately?


If so, we may have the job for you.




We are currently looking for a Mis-Selling Administrator for 3-6 months fixed term contract who is responsible for dealing with mis-selling information requests either by agents, customers or Third parties.  These can come into the department via spreadsheets or telephone. 


This role also provides assistance to the Customer Contact Centre and FTS with overflow calls as and when required. 


Key Duties

  • Answering and handling phone calls in an enthusiastic, courteous and efficient manner
  • Collating information off our core systems and transferring the information onto spreadsheets
  • Dealing with various reports mainly cancellations.
  • Uploading and Downloading files on the Move IT DMZ server.
  • Responding to changing priorities and ensuring tasks are completed quickly and efficiently
  • Maintaining an acceptable level of attendance, punctuality and general time-keeping.
  • Support Policy Services as and when required
  • Work through exceptions for all automated spreadsheets
  • PPI Manual work requests including searching for details, sending letters and ensuring all packs are completed accurately

Key Requirements

  • Proficient customer service experience

  • Sound telephone experience

  • Excellent telephone manner

  • The ability to communicate effectively, verbal and written

  • The ability to work under pressure

  • Good attention to detail

  • Self motivated

  • PC literate


About us


At Cardif Pinnacle we’re on a mission to keep pets happy, healthy and safe. We want to become the leading pet healthcare service provider by being holistic and using technology to keep our customer’s pets safe and healthy.


We pride ourselves on providing an inclusive working environment. Every team works collaboratively to ensure our goals our met and we all play as hard as we work. 


Our benefits are amazing including 24 days holiday (plus your birthday!), generous pension scheme, private medical cover plus a host of flexible benefits!


You are you, and we recognise your individuality, offering a wide range of support and tailored working environments to suit your personal needs.


With exciting projects on the horizon, there hasn’t been a better time to join us.


So what are you waiting for?! Apply now!


Cardif Pinnacle is a subsidiary of BNP Paribas Cardif, a worldwide provider of insurance and savings products, and ultimately part of the global banking group, BNP Paribas SA.

Primary Location: GB-ENG-HertfordshireJob Type: Fixed TermJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Not indicatedExperience Level: Not IndicatedSchedule: Full-time Behavioural competency: Communication skills - oral & writtenTransversal competency: Ability to understand, explain and support change