This role is responsible for
dealing with Customer Service correspondence which can involve anything from
setting up a new direct debit record to responding to a customer’s letters
which could be requesting information on the various policies that we service.
This role also involves dealing with emails from customers or third parties and
dealing with several reports. This role also helps with the input for the
department Management Information. This role provides the first point of
contact for the Agent calls. It also provides assistance to the Customer
Contact Centre and FTS with calls during busy periods as and when required.
and handling phone calls in an enthusiastic, courteous and efficient
up and amending direct debits
with returned post, refunds and general post and all correspondence
regarding Indemnity Claims
Telephone Work Sheets
to customer emails
into more in-depth customer queries that the Customer Contact Centre are
unable to deal with and calling customers with the results
with various reports.
and Downloading files on the Move IT DMZ server.
amendments onto spreadsheets accurately
department services standards
- Promoting a positive
image of Cardif Pinnacle and client companies
- Responding to
changing priorities and ensuring tasks are completed quickly and
an acceptable level of attendance, punctuality and general time-keeping.
and escalate to line manager any risks associated with both the department
and the wider business
Skills and Work Experience
- Finance or Insurance industry
- GCSE’s passes A-C or equivalent,
including Maths and English
- Microsoft Word and Excel (basic
- A Levels, or equivalent, in Maths and English
- Microsoft Word and Excel (intermediate
- NVQ in Customer Service
Primary Location: GB-ENG-HertfordshireJob Type: Standard / PermanentJob: MISCELLANEOUSEducation Level: Secondary EducationExperience Level: At least 1 yearSchedule: Full-time
Behavioural competency: Client focusedTransversal competency: Ability to develop and adapt a process