The bank for a changing world

We are looking for

Policy Administrator (Print)

Job type Permanent
Schedule Full time
Level of experience 1 to 2 years
Study level Secondary Education
Apply REF: PAP-AN-12/19

Position scope:

This role is responsible for ensuring all outbound documentation is accurate and correct from manually stuffing envelopes or using the automailer machine.


The Administrator ensures that all letters that have been printed onto the correct stationery, any attachments are matched and sorted, quality checks have been carried out and ensuring strict procedures are followed at all times.


In addition to this they are responsible for stock control of all stationery ensuring we have adequate stocks, replenishing stock and the destruction of stock.


 Key responsibilities:

  • Ensuring envelopes are filled with the correct letters and documentation when processed via the mailing machine or manually inserted

  • Monitoring and ordering stationery

  • Assisting with the printing of documents using our internal core systems

  • Ensuring all documentation has been printed onto the correct stationery and batched ready for the automailer machine

  • Completing quality checks to ensure that all letters are sent correctly, volumes match the batch header to the automailer machine totals, avoiding  any DPA Breaches

  • Completing appropriate batch headers accurately

  • Providing help and assistance to the Imaging Team

  • Promoting a positive image of Cardif Pinnacle and client companies

  • Seeking to achieve and exceed productivity and quality levels

  • Taking an active role as a team member

  • Following strict procedures/processes

  • Responding to changing priorities and ensuring tasks are completed quickly and efficiently

  • Maintaining an acceptable level of attendance, punctuality and general time-keeping.

  • Carrying out any ad-hoc tasks

  • Lifting stationery boxes

  • Identify and escalate to Line Manager any risks associated with both the department and the wider business

Required Skills and Work Experience:


  • Previous administration experience (preferably in a post room environment)

  • Sound experience working towards productivity levels

  • Good attention to detail

  • The ability to communicate effectively

  • Self motivated

  • The ability to use own initiative

  • The ability to work as part of a team

  • PC literate


  • Finance or Insurance industry experience

    Required Qualifications:


  • GCSE’s passes A-C or equivalent, including Maths and English


  • A Levels, or equivalent, in Maths and English

  • Microsoft Word and Excel (basic level)

Primary Location: GB-ENG-HertfordshireJob Type: Standard / PermanentJob: MISCELLANEOUSEducation Level: Secondary EducationExperience Level: At least 1 yearSchedule: Full-time Behavioural competency: Client focusedTransversal competency: Ability to develop and adapt a process