BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees – including more than 154,000 in Europe and over 5,000 in Portugal alone.
BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.
The Paris Account Desk team works in direct
collaboration with Paris Client Services & Onboarding teams (RM/Sales,
Client Services Managers and Project Managers). It specializes as the main
contact for all clients booked in France (Corporates, Institutional Investors,
Financial Intermediaries) in all processes related to the Life Cycle management
of Client’s Accounts (opening,
modification and closures).
ROLE AND RESPONSIBILITIES
The Paris Account
Desk Officer will be part of the Institutional
Investors team based in Lisbon which is dedicated to our major corporate clients
that are booked in the Paris location. The main services provided to this
client category are: Global/Local Custody; Global/Local Clearing &
Settlement activities while they may also include Collateral Management, Cash
Position reports locally to the Paris Account Desk Team Leader.
- Explains and collects the necessary
documentation to comply with BP2S account opening policy (Account Opening Form
/ Cash Account Agreement / USD Compliance Form / Power of Attorney / Authorized
Signatories Lists...) during the onboarding stage
- Manages Clients requests with the different Service
Partners (e.g. Relationship Managers, Client Service Managers, Network Teams,
Client Admin France, Account Referential, Operations Account Managers,...). In
this framework, the Account Desk Officer can have a project management role
within his scope of responsibility.
- Explains to clients how their accounts are operating,
ensuring that the services delivered are aligned with the Service Level
Agreements (SLA). In this framework, the Account Desk Officer can participate
in Client follow-up meetings (transversal or dedicated to specific topics (ex:
Tax, Settlement, Custody…)
- Creates a strong understanding of the clients’
needs throughout operations and across the business according to BP2S quality
Previous work experience (at least 1 year) in Global/Local Custody, Settlement
or Cash environment, preferably in a client facing role;
Knowledge of Client onboarding processes & Client Account opening
requirements in local markets will be considered as a plus
Ability to strike the
right balance between client service and the need to comply with risk-avoiding
Ability to analyze and synthesize a set of
issues and put forward recommendations
Incident management and escalation
Capacity to influence and
to be commanding
communicate effectively with clients
Ability to deal with diverse levels of seniority (clients and
Must be able to get to the “bottom” of
issues and challenge assumptions
Ability to modify work practices to respond
to an ever changing environment
Easily adaptable and capable of dealing
Proficient English and French are mandatory
Please note that only applications submitted in English will be considered.
In case you are selected for this role, further documentation will be requested to support your hiring process.
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.