The bank for a changing world

We are looking for

Operations Manager (Facilities Management) - Devonshire Square - London

Apply REF: LON1380

The role

Responsible for managing the delivery of an effective and compliant service through in-house staff, suppliers and consultants, primarily focussed on soft services, within a single building.

  

Key deliverables

  • Prepare, monitor and reconcile service charge budgets
  • Check and approve expenditure against service charge budgets
  • Provide best in class customer service to internal and external customer base
  • Maintain regular and effective communication with clients and tenants
  • Manage site based staff, ensuring all people related policies and procedures are followed
  • Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
  • Monitor works conducted/service provided by suppliers
  • Audit and inspect supplier delivery
  • Measure and report supplier performance against agreed SLAs
  • Work effectively with a range of specialist consultants to deliver agreed outcomes
  • Procure goods and services, following procedures and policies
  • Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
  • Undertake regular building inspections, complete reports and initiate/progress any required works
  • Ensure compliance with all current statutory legislation in respect of health and safety and the environment
  • Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
  • Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
  • Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Responsibilities

Financials

  • Has budget and cost control responsibilities
  • Has an awareness of wider team or department budget

Clients and Business Development

  • Is proactive in building relationships with internal clients and responsive and helpful to external clients
  • Functional or specialist competence with relevant understanding of business/departmental context
  • Completes own work under minimal supervision/guidance
  • Can deal with novel or difficult situations within context of own function or specialism

People

  • Active team player
  • May manage a small team of administrative employees
  • Shares expertise with colleagues
  • Proactively communicates to colleagues and others

Systems and Process

  • Manages, co-ordinates, implements and develops a range of important activities, processes, functions or relationships
  • Makes some decisions within field of expertise
  • Is conscious of process and takes steps to protect the interests of BNP Paribas Real Estate, employees and reputation
  • May contribute to BNP Paribas Real Estate Projects

Person specification

Qualifications

  • Membership or Associate Membership of IWFM or RICS
  • National General Certificate in Occupational Safety and Health – accredited by NEBOSH or prepared to gain this qualification within 12 months

Experience

  • Previous experience in a similar role
  • Understanding of commercial leases and the landlord and tenant relationship
  • Good understanding of service charge budgets and accounting principles
  • Management of in-house and supplier staff
  • Management of supplier relationships
  • Good health and safety and environmental knowledge
  • Good mechanical and electrical services knowledge
  • Excellent English language skills – both written and spoken
  • IT literate – MS Office at intermediate level
  • Experience of managing multi-site environments
  • Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m

BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index. 

Primary Location: GB-ENG-LondonJob Type: Standard / PermanentJob: FINANCIAL AND TECHNICAL EXPERTISEEducation Level: Other Degrees / Certifications / Vocational, Technical or Professional QualificationsSchedule: Full-time Behavioural competency: Ability to share / pass on knowledgeTransversal competency: Ability to understand, explain and support changeReference: LON1380