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Operational Agent

Job type
Full time
BNP Paribas Personal Finance
Sorry, this position is already filled
Last update 14.02.2024

We are BNP Paribas Personal Finance

BNP Paribas Personal Finance is operating in more than 30 countries worldwide, with 19,500 employees and approximately 27 million customers. In the Nordics, the BNP Paribas Personal Finance Group has operations in Denmark, Sweden and Norway with approximately 300 employees.

BNP Personal finance is under the brand SevenDay Bank in Sweden and under Express Bank in Denmark and Norway. We are specialists in private loans without security, payment solutions, and attractive saving. Our business concept is to offer simple, affordable and accessible savings and credit products to our customers. For more information, see and

To further strengthen our Nordic Organization we are now searching for our next colleague to join our Nordic Collection team.

About the role

Nordic Collection team is part of the Operations department of BNP Personal Finance. The team is located in Kista just outside of Stockholm.

As a part of the Collection team, your basic mission will be to handle customer inbound/outbound calls, uncover their financial situation (past, present and future) to ensure and provide the right solution for both the customer and the company. You are expected to be proactive in identifying, suggesting and driving process improvements to improve efficiency, while assisting the department management group on Ad Hoc tasks.

This is the role for you who want to specialize but at the same time have the opportunity to broaden your knowledge and experience across the entire Operation area such as Customer Care, Granting, Back Office and Collection.

About you

  • You have at least three years of experience with debt collection
  • You possess great communication skills
  • You speak and understand Swedish on a native level
  • You speak and understand English fluently
  • You manage Swedish and English reading and writing
  • You have a good understanding of personal finances
  • You promote a positive and professional image through your various exchanges with customers and collaborators.
  • You are flexible and self- driven

To succeed in this role, we believe that you also:

  • Have active listening skills
  • Are a team player
  • Are client/partner focused - Service minded
  • Are curious and adaptable

What do we offer?

At BNP Paribas Personal Finance you have the space to be yourself, you are valued for who you are and recognized for what you deliver. When you work with us, you become part of an international environment and get access to worldwide mobility between jobs, countries and functionalities. The office is located in bright and open facilities at Kista Science Tower, just outside of Stockholm City center.

We are constantly working on improvements and the staff is our most important asset. Regardless of how well you feel at work, we think it is important that there is a balance between work and free time. We work continuously with well-being and health and in addition to the monthly salary we have several other benefits such as wellness- and lunch allowances.

Your application

If you have any questions about the position, do not hesitate to contact Ejdi Terzic at Ejdi.Terzic [at] bnpparibas-pf (dot) se to find out more. 

We will interview candidates on an ongoing basis, so do not wait with your application.

Discover the different professions within BNP Paribas: Sales and Client relations

Working in Sales and Client Relations at BNP Paribas is all about helping clients on a daily basis, and supporting them at important times in their personal and professional lives.

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more