The bank for a changing world

We are looking for

IT OFFICER / HELPDESK SUPPORT

Apply REF: IT000134

Direct Responsibilities

1.      IT Helpdesk support: 1st level support users on all IT issues that related to applications/ software/ hardware on users machines, issue on printers, scanners, IT equipment

2.      IT Production:

·         Managing & maintaining IT infrastructure for Product and DR sites, monitoring of local IT production setup.

·         Equipment maintenance, Security Hotfix deployment and Antivirus update, Upgrade PCs/ Deployment Application packages & maintenance, Reports & Daily requests, BCP/ DR tests and others related to users devices

·         Conduct standard/customized BNPP training for team and users

3.      IT Production Security:

·         Maintaining and make sure all BNPP machines are in line with BNPP standards on hotfix deployment, antivirus update, upgrade PC, Server maintenance, Reports, etc.

·         Follow/ Update and Monitoring Security Incident management

·         Standalone PCs maintenance: Controls on standalone workstations connected to external networks, maintenance Standalone workstation checklist/weekly maintenance, Clean-up, Update Antivirus, etc.…

·         Contribute on IT Production security oversights:

o   Review Production and DR locations on a regular basis and make sure they are successfully tested at least twice a year with different scenario

o   Control IT production KRIs and KPIs related to Security ( eg. patching, antivirus update )

o   Conduct standard/customized BNP Paribas security training for new joiners ( induction trainer ) and yearly local Security Master Class

4.      IT projects: Follow-up different stages, prepare necessary requirements and monitor the technical setup of project environments

5.      Governance:

·         Follow-up IT control plans & contribute to the efficiency of internal control and operational permanent control framework

·         Follow strictly BNPP Policies and Procedures

6.      Third Party Management:

·         Cooperate with vendors for system enhancement or technical support services for IP Tel system, Data and Voice system.

·         Follow up closely with vendor on issues related to telecommunication (leased lines, MPLS lines, telephone lines, quality management, termination devices, etc.….)

7.      Other tasks as assigned from time to time


·         Strong Knowledge for IT, Graduated from Information Technology University.

·         Strong Knowledge on Windows server / Active Directory

·         Good understanding of Security concerns (Data Leakage Prevention, network security, encryption, firewall, etc…)

·         Even though program are not directly in the scope, a good knowledge of Office tools, including VBA will help to support ITO teams

·         Well organized, logically thinking, problem solving and time management skills

·         Good English skills.

·         Ability to work under pressure

·         Responsible

·         More than 3 years' experience in IT Officer

Primary Location: VN-65-Ho Chi Minh CityJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 years Behavioural competency: Ability to collaborate / TeamworkTransversal competency: Ability to manage a project