The bank for a changing world

We are looking for

Multilingual Policy Management Agent M/F - (English, Spanish, Portuguese, Italian, German) - Lisbon

Apply REF: CS_OPS_Proj_1_19


BNP Paribas Cardif insures 100 million clients in the world. As the insurance subsidiary of BNP Paribas, it aims at being the global benchmark for insurance partnerships and the leading provider of personal insurance solutions.

Our people have extensive know-how and experience that creates tangible added value for marketing, actuarial analysis and data management. We have in-depth understanding of our partner distributors and their industries, allowing us to optimize their insurance offering and the experience they deliver for their customers. Detailed knowledge of our partners also lets us provide support for their sales organizations and management of their networks.


Our Operations Department in Lisbon is currently seeking a Policy Management Agent M/F – fluent in three or two of the following languages: English. Portuguese, Spanish, Italian & German.

For our Automotive International Management Platform.


The ideal profile must have a strong previous working experience in automotive environment related. Good communication skills are also highly valued.


Main Functions:


Contribute to manage processes of all contracts into his/her delegation, achieve an optimum performance of operations and insure a Top-level quality of operations:

  • Follow compliance rules;
  • Ensure proper registration records in the information systems;

  • Manage automotive claim repair following contract coverage;

  • Check the admissibility of requests;
  • Contact by phone all departments needed;
  • Contact by mail all departments needed;
  • Analyze records and check insurability and the financial risk based on their knowledge and tools to support the decision in accordance with the procedures and the rules of delegation;

  • Notify the decisions to customers and/or business partners;

  • Ensure administrative management of all operations prearranged;

  • Ensure compliance with established standards of quality, security and control operations and risk management as defined in the working procedures;

  • Guarantee a healthy team spirit;
  • Demonstrate a professional response to stress;

  • Guarantee the continuity and stability of team;

  • Propose improvements to working methods and assist in the implementation of these improvements;

  • Be source of proposals and suggestions in order to improve daily work;

  • Create and maintain the procedures updated;
  • Ensure the feedback to the hierarchy and alert when necessary;

  • Contribute to the proper functioning of the team, particularly in terms of knowledge sharing and maintenance of good working relations between the teams, customers and suppliers;

  • Ensure compliance with professional secrecy data confidentiality;

  • Contribute to the development of the spirit of service ETO.


  • Degree or higher education in the following subject:  Business administration/business management; Insurance or Banking area; Public administration.
  • Entry without a degree or foundation degree is possible for those who have relevant skills and work experience. Experience is highly valued
  • Fluency in English and two of the following languages: Portuguese, Italian, Spanish & German

Skills& Basic Features:

  • Understanding of automotive environment
  • Ability to challenge repair & maintenance job estimates (cost, time, effort)

  • Ability to provide clear explanation on claim decision to repairer & customer

  • Good knowledge of IT tools & applications used by the team in line with job requirements;

  • Respect the needs of others and displays integrity in dealing with team members ;

  • Good written and oral communication skills

  • Strive continuously for customer satisfaction;

  • Aim to deliver very high quality results;
  • Fluent in Spanish or Portuguese or Italian or German;

  • English good written skills;
  • French good written skills is valued;
  • Team spirit.

Start date:  September / October 2019

If your profile and motivations matches our needs, you feel motivated to join our company do not hesitate in sending us you application, we will be delighted to consider you for this position.

Please note that only applications submitted with:

  • CV
  • Certificate of Studies

Will be considered and move forward in the application process.

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients 

Primary Location: PT-11-LisbonJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 2 yearsSchedule: Full-time Behavioural competency: Analytical skills, Communication skills, Rigour and Accuracy, Adaptability, Active listening, Communication skills - oral & written, Client focused, Critical thinking, Ability to synthetize / simplify, Attention to detail / rigor, Ability to collaborate / Teamwork, Organizational skillsTransversal competency: Knowing a foreign language (specify which language), Knowing how to use IT, Ability to develop and adapt a process , Ability to set up relevant performance indicators, Ability to understand, explain and support change