We are looking for

middleware Support

Apply REF: WEA001912

Job Description - APAC

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

For 150 years, BNP Paribas Wealth Management has been committed to protecting clients’ wealth, developing it, and eventually passing it on to their loved ones. We deliver tailor-made experience, with outstanding attention to detail and expertise from precise local knowledge to the global know-how that we access from the Group. Our goal is to create a new wealth management experience fit for a world where digital interactions have come to enhance human ones. Wealth Management Investment Solution Hub (WMIS Hub) provides a global IT solution for BNP Paribas Wealth Management where we develop, maintain and evolve IT applications which fits to the specific needs of BNP Paribas Wealth Management business users.

Job Title:

Production Support Engineer

Date:

Department:

IT

Location:

Chennai

Business Line / Function:

Wealth Management

Reports to:

(Direct)

Grade:

(if applicable)

(Functional)

Number of Direct Reports:

Directorship / Registration:

Position Purpose

Part of BNPP Wealth Management in Chennai, this position is created to support production activities for Applications hosted in Singapore and Europe.

The candidate will play a major role in handling Incidents, BAU service requests and health checks after patching activities.

The position will be part of our 24/7 production support shift

Responsibilities

Part of our Production Support team, you will :

  • Provide technical support to systems, applications & batches used by Wealth Management
  • Monitor closely issues raised by monitoring systems or users
  • Implement action plan documented in support guides
  • Analyze logs when unknown errors happen & enrich the support knowledge articles.
  • Contribute to the continuous improvement of the service quality and system availability.
  • Ensure strict compliance with bank processes and escalation procedures
  • Work in 24/7 production support (i.e Shifts/Weekend/Public holiday)

Technical & Behavioral Competencies

Qualification & Experience:

  • Total 5+ years of IT experience working in IT infrastructure  and application support
  • 3+ years relevant experience in Linux, Windows, Middleware [WAS/Tomcat], Server Administration, Production Support.

Mandatory

  • Critical thinker with problem solving approach.
  • Good written and oral communication skills
  • Hands on experience in Linux 8 & Windows 2019 
  • Unix shell scripting / Powershell
  • Hands on experience on Middleware technologies (MQ, Kafka, Kubernetes, Tomcat)
  • Autosys or equivalent
  • Good understanding of ITIL practices.
  • Strong knowledge in batch processing
  • SQL

Good to have

  • Python
  • Basic understanding of networking and Storage.
  • Knowledge in Oracle, MS SQL database
  • SFTP, AXWAY CFT, Ansible, Docker ,Jenkins, Bitbucket , ELK
  • Knowledge on Cloud.

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Critical thinking

Communication skills - oral & written

Ability to share / pass on knowledge

Choose an item.

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Choose an item.

Choose an item.

Choose an item.

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

               

NA

Primary Location: IN-TN-ChennaiJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 yearsSchedule: Full-time Reference: WEA001912