BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees – including more than 154,000 in Europe and over 5,000 in Portugal alone.
BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.
Active part of a team working towards a common goal, following procedures and work organisation.
Deal with several departments and interact with different BP2S activities, allowing for the opportunity to expand the knowledge of all team members.
ROLE AND RESPONSABILITIES
Controls and procedures
Set up and update clients’ accounts
Check internal procedures database and market updates and act in accordance with its specificities
Update the operational procedures
Check and perform technical and/or administrative operations
Request information from BP2S clients
Manage setup, processing and validation of operations
Receive clients’ instructions, monitor and analyse data, validate and send instructions (when applicable)
Ensure payments are received and processed (when applicable)
Perform controls and analyse requirements
Perform daily operational controls and ensure the follow-up and updating of operational procedures
Analyse and integrate missing data in the system and match criteria
Compare data from different sources and ensure reliability
Obtain and update information in appropriate tools
Forward request to the respective department for processing
Manage email inboxes
Ensure that exceptions are escalated and properly reviewed, researched, documented and solved
Reports and KPIs (when applicable/requested)
Gather information and figures from the different operations and procedures, and report them to support the decision process
Set out statistics from the activity
Ensure client satisfaction
Follow up on clients’ instructions
Ensure that clients’ queries (internal and external) are dealt with in a timely and adequate manner
Check, analyse and escalate errors
Provide and/or disseminate information to the Account Manager and propose solutions in order to improve client satisfaction
Respect the norms and standards of BNP Paribas Securities Services
Perform tasks and/or participate in projects needed for the efficient achievement of BNP Paribas Securities Services objectives
Required level of education: High School
Required level of education: Up to 2 years
English Level B1-B2
Operations and processes knowledge
Attention to detail / rigor
Ability to collaborate / Teamwork
Please note that only applications submitted in English will be considered.
In case you are selected for this role, further documentation will be requested to support your hiring process.
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
Primary Location: PT-11-LisbonJob Type: Standard / PermanentJob: OPERATIONAL EFFICIENCY TRANSFORMATION AND BUSINESS ANALYSISEducation Level: Secondary EducationExperience Level: At least 2 yearsSchedule: Full-time
Behavioural competency: Ability to collaborate / Teamwork, Organizational skills, Attention to detail / rigorTransversal competency: Analytical Ability