The bank for a changing world

We are looking for

Manager - Transaction

Job type Permanent
Schedule Full time
Job Function Transaction processing
Level of experience 6 to 10 years
Apply REF: FA 000886

Position Purpose


Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal.

  • Mid Management Level position to help create and manage a department producing and controlling booking activities for Fund Accounting purposes.
  • Establishment and ensuring robust functioning of a department that is expected to grow.
  • He / She will be expected to build the team, get them trained and run the department on a day to day basis
  • Closely working with the Head of Section to integrate the new services in to the hub model.
  • Will be responsible for implementation of the any strategic changes and improvements decided by location, project management groups and head of department.



Direct Responsibilities

  • Have an in-depth knowledge of markets and products, respect & adhere the applicable procedures for each market.
  • Ensure that, client issues/concerns are addressed and resolved within the agreed timelines.
  • Ensure all the transactions are processed and approved within the timelines.
  • Ensure high level of communication network is established will all the departments within the
  • Business group.
  • Ensure all the documentation is in place w.r.t Risk mitigation and Control.
  • Prioritize the work and conduct investigation with due diligence on all the discrepancies.
  • Manage staff to take corrective measures/actions.
  • Ensure procedures are in place to effectively deal with exceptions and that they are reviewed, researched, documented and resolved in a timely manner.
  • Delegating the tasks to the assistant managers and other team members.
  • Ensure all the necessary training is been provided to the team members to perform the relevant tasks.
  • Ensure that, the Back-up management tool is in place for all the team members.
  • Defining the Key Performance Indicators for the process and achieving the same on a regular basis.
  • Consistently evaluate and update documented procedures to ensure they are complete, accurate and current.
  • Preparation of Key/Standard Operating Procedures for each process migrated to Chennai Hub.
  • Ensure all the KOP/SOP are got approved and signed between the locations

Collating the data from all the applications and providing valuable inputs to Senior Management.


Contributing Responsibilities



  • Identifying the staff training requirement & ensure all the necessary training has been provided to the team members to perform the relevant tasks.
  • Conducting Monthly Team meetings and regular one on ones with one down.
  • Keep a track on team motivation level and appreciate wherever required. Ensure due R&R done on time.

Risk Management:

  • Identify the manual steps, process efficiencies & developments, by providing practical ideas on areas of improvements & work towards its automation.
  • Ensure to have effective governance and data in place to tackle, ERS & BCP situations, conflict management and short staffing issues.

Technical & Behavioral Competencies


Client Focus

  • Be pro-active in developing customer relations by understanding and responding to customer needs
  • Strive continually for customer satisfaction
  • Try to identify the real needs of the customer, including those not necessarily stated
  • Deliver very high quality results

Risk and cost awareness

  • Identify risks and promote risk-mitigation processes
  • Identify potential cost-savings and promote cost-efficient processes while maintaining quality and risk controls

Team Work

  • Work effectively with team members to accomplish goals
  • Respect the needs of others and displays integrity in dealing with team members
  • Ability to work under pressure


  • Ability to communicate to others in a clear, articulate fashion
  • Good written and oral communication skills
  • Good listening and questioning ability
  • Be able to express ideas effectively in individual and group situations

Planning & Organising

  • Ability to plan work ahead and to prioritize workload
  • Ability to work in an organized manner
  • Must have an attention to detail

Continuous Improvement and adaptation

  • Generate creative solutions to problems
  • Always looks for ways to improve services and processes
  • Be able to adapt to markets and clients evolution

Specific Qualifications

  • Strong English skills are a must. Ability to converse in English clearly with internal and external staff.
  • Strong verbal and written English Communication Skills
  • Bachelor’s degree in Commerce or MBA (Finance), or Accountancy qualification
  • Minimum of 5-6 years Fund Services experience is must, with NAV exposure
  • Previous direct management of other staff for at least 2-3 years is required.
  • Strong analytical skills, detail orientation, service commitment, and solid organizational and

interpersonal skills.

  • Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines.
  • Proficient in Microsoft Office Applications and strong MS-Word, MS-Visio & Excel skills required.
  • Strong awareness of Risk & Control.
  • Must be prepared to work in any shift supporting Asia/Americas/European business hours.

Skills Referential    


Behavioural Skills:

Decision Making

Personal Impact / Ability to influence

Ability to deliver / Results driven

Transversal Skills:


Ability to manage a project


Ability to develop and leverage networks


Ability to set up relevant performance indicators


Ability to anticipate business / strategic evolution


Ability to inspire others & generate people's commitment


Education Level:

Master Degree or equivalent

Experience Level
At least 7 years

Primary Location: IN-MH-MumbaiJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Master Degree or equivalent (> 4 years)Experience Level: At least 7 yearsSchedule: Full-time