Job Description 

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

 Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.

Job Title:

Manager – ISPL Change Management Operations




ISPL Operations Change Management, CIB-ITO



Business Line / Function:

Change Management Operations (Client Management)

Reports to:


Head of ISPL Operations Change Management


(if applicable)




Number of Direct Reports:


Directorship / Registration:



Position Purpose

The High Value Payment (HVP) Program has been launched in 2020 to address the urbanization, resilience & control of the most critical CIB payment chains. The program is part of a wider initiative, led at IT Group level: the Cash Resilience Program (C@res).

Those initiatives have been launched following a series of major IT incidents, cash-out and General Inspection assignments occurred between 2018 and 2019, which have revealed governance, IT, cybersecurity and operational weaknesses.

If other C@res streams are more focused on the commercial payments under the responsibility of the Payment & Cash Management transversal activity, the High Value Payment program aims at addressing the payments  resulting from the other BNP Paribas CIB activities: Global Market, Global Banking (except for Payment & Cash Management), Securities Services. ALM-T activity is also addressed through High Value Payment program.

The HVP program objectives is to address the aforementioned topics in a multidisciplinary way, across the CIB Regions, Metier and Functions around 3 key pillars: Urbanization, Resilience & Control and through 5 streams Highway, Treasury Management, Correspondent Banking, Cybersecurity and Target Operating Model.

You will be required to work in a dynamic environment on a strategic subject with high visibility. Thus, within the framework of the HVP program, we are looking for Senior Business Analyst / Project Manager to be part of High Value Payment Target Operating Model Transformation Team.


Within the HVP organization, you will participate in the implementation of Target Operating Model projects (including Manual Payments and Control & Governance) which consist in:

    • Identify operational processes regularly relying on manual payments, in order to industrialize and secure the current practices
    • Reinforce and industrialize controls around manual payment execution (e.g. 6 eyes, random validator, systematic justification), in order to improve efficiency of operations while reducing fraud and cash-out risks.
    • Reduce number of employees allowed to input/validate manual payments
    • Rationalize the number of manual payments platform.
    • Review and challenge the overall CIB organization & governance around payment processing and control
    • Propose an optimized Target Operating Model based on harmonized processes and a streamlined organization
    • Define and deploy a share payment reference & control framework across CIB

As member of the TOM Transformation team, you will have significant exposure to senior ITO Management. Your scope of action may cover all CIB Business lines (Global Markets, Global Banking and BP2S), Operational, IT, Functions and Organizational dimensions.

As part of your missions, you will work on all or part of the following activities:

  • Assist the project leaders in managing the project, ensuring a functional and cross-functional management role, as well as the associated budget envelope allowing its execution
  • Organize and guarantee the project governance committees (architecture and investment committee, project committees ...)
  • Measure and monitor the progress of the project; Develop reliable and commented reporting with the necessary alerts and recommendations to HVP Program governance
  • Participate in various studies to validate procedural changes;
  • Challenge implementation solutions and identify opportunities for simplifying and optimizing IT organizations and tools (back-office applications).
  • Manage the relationship with all parts of the project (operations teams, IT, OPC);

Technical & Behavioral Competencies

Knowledge of the CIB Operations environment, organization and objectives of the reference organizational scope for the program

Knowledge of the operating mode and decision-making instances of the scope attached to the program

Knowledge of transformation and change management methodology

Mastery of the principles of project and program management as well as their governance

You have a very good level in English. French speaking is a plus

You know how to analyze operational processes with an IT component


  • Ability to analyze
  • Ability to synthesize
  • Ability to drive change
  • Be results oriented
  • Ability to communicate - orally and in writing - and coordinate
  • Organizational capacity
  • Rigor and Precision

Specific Qualifications (if required)

Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets & Client Management teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Creativity & Innovation / Problem solving

Critical thinking

Transversal Skills: (Please select up to 5 skills)


Ability to manage a project

Ability to understand, explain and support change

Analytical Ability

Ability to manage / facilitate a meeting,  seminar, committee, training… 

Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 12 years

Other/Specific Qualifications (if required)

Primary Location
Job Type
Standard / Permanent
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 10 years

Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

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