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Manager - Change Management (Global Markets Operations)

Apply REF: CHA000154

Job Description - APAC

About BNP Paribas Group:

Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.

Job Title:

Manager – ISPL Change Management Operations



ISPL Operations Change Management, CIB-ITO



Business Line / Function:

Change Management Operations (Client Management)

Reports to:


Head of ISPL Operations Change Management


(if applicable)


Number of Direct Reports:

Directorship / Registration:


Position Purpose

An increasing role is played by ISPL Operations to support Client Management Business line & there is a need to strengthen ISPL around a Drive mandate. The position main purpose is to equip ISPL – Client Management Operations with the ability to contribute to 2020 Transformation around the 5 levers defined at Group level


v  Implement new customers journeys

v  Upgrade the operational model

v  Adapt information systems

v  Make better use of data to serve clients

v  Work differently

Scope of the role requires intervention on occasional / ad hoc subjects (requiring reactivity & analytical mind) & on projects of greater scale (horizontal projects & multi sites). Coordinating with various Client Management Department (Middle office / Operations / IT) as well as other CIB or Group Functions (Finance / Compliance / Risk, etc.)


To assist Business lines in the development, expansion, growth of its business activities by ensuring the end-to-end value chain design is addressing several aspects such as Process Expertise, Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.)

To assist Operations in Budget, seating strategy & other such business management exercises.


Detailed description of the role:

1.     Transitions / Projects

a)     Actively contribute / lead in projects / initiatives driven by central and/or regional Operations and/or Business

b)     Manage key transformation projects bringing them to a successful conclusion (quality/cost/delay) by a close coordination of ITO departments & other functions involved to achieve the objectives initially set.

c)     Active participation on ad hoc tasks and/or projects as assigned by Management from time to time

d)     Contribute / Lead some of CIB Transformation Initiatives (regional organization towards target operating model, digital transformation)

e)     Active involvement in the Annual Budget exercise for Operations perimeter


2.     Change Management & Continuous Improvement

a)     Drive continuous improvement  to review & streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time & to minimize error rates

b)     While not interfering on OPC & Risk ORC mandate, challenge existing controls plan with the aim of continuously minimizing residual risks

c)     Propose / Contribute to new systems/features deployment & coordinate with IT & regional management teams. This can be achieved by participating in Process re-engineering, Process & systems standardization & re-alignment, & business development support & enabling.

d)     Behave as one of the senior referent on Operations within Global ITO community & continuously build, advocate & brand for an end to end operation/process workflow perspective

3.     Operations Process Framing around Quality & Time delivery & Operational Risk Excellency

a)     Provide operational expertise to define solution that meets / exceeds the operations & regulatory needs

b)     Assess the feasibility & identify the setup along with the appropriate level of controls from an ITO perspective to support exceptional transaction or new activities

c)     Minimize operational failure, including but not exclusively, the risk of fraud, by implementing sufficient regular controls, by measuring operational risk & taking actions to maintain it at an acceptable level.

d)     Ensure appropriate escalation to management & /or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit.


4.     People

a)    Work with ISPL Operations department to develop a strong expertise & knowledge on  End-to-End chain

b)    Promote, within ISPL Operations department, a mindset around continuous improvement, change management & innovation

Technical & Behavioral Competencies

v  Project & Transition Management

v  Client Management Products & Processes

v  Continuous Improvement Achievements

v  Organization agility & optimization

v  Operational Risk & Control awareness

v  External Customer & Service Focus

v  Takes initiative & is results driven

v  Decision capabilities

v  Excellent Interpersonal & Communication skills

v  New Tech appetite: RPA, OCR, NLP, Blockchain

v  Anti-Money Laundering / Financial Sanctions

v  Ability to innovate & manage change & complexity with confidence

Specific Qualifications (if required)

Change Management Team within Operations is a Transversal Business Line playing a support role to Operations pertaining to Global Markets, Cash Management & Client Management teams. The team mainly supports Business Operations by looking into Transition/Project Management, Continuous Improvement Projects & MIS/Dashboards for Operations perimeter.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Creativity & Innovation / Problem solving

Critical thinking

Transversal Skills: (Please select up to 5 skills)

Ability to manage a project

Ability to understand, explain and support change

Analytical Ability

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 10 years

Primary Location: IN-MH-MumbaiJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 10 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Creativity & Innovation / Problem solving, Critical thinking, Communication skills - oral & writtenTransversal competency: Ability to understand, explain and support change, Analytical Ability, Ability to manage / facilitate a meeting, seminar, committee, training…, Ability to anticipate business / strategic evolution, Ability to manage a project