About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Businessline/Function :
Client Management Operations team is leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services
Job Title:
Client Service Representative
Date:
30 Dec 2022
Department:
Client Management Operations ISPL
Location:
Mumbai / Chennai
Business Line / Function:
CIB – Corporate and Institutional Banking
Reports to:
(Direct)
Head of Client Services ISPL
Grade:
(if applicable)
(Functional)
Number of Direct Reports:
Directorship / Registration:
NA
Position Purpose
Within the Global Markets Client Management division of BNP Paribas CIB, the EMEA Global Markets
Client Service Technical Support team’s objective is to provide our clients with a top of the range service
(Valuation reports, event notifications, factsheet) and ensure a dedicated follow up of their products.
The Audit Request team is responsible for the production and distribution of audit confirmations
to Auditors for Global Markets products and Corporate Banking products for the New-York
Branch. The team is also the entry point for any enquiry from clients and auditors regarding their
Audit confirmations for the scope of products mentioned above. The team interacts on a regular
basis with the big 4 (Deloitte, PWC, E&Y & KPMG) as well as hedge funds such as BlackRock
And PIMCO.
Responsibilities
Direct Responsibilities
Manage client queries related to Audit Confirmations
- Ensure any request regarding Audit Confirmations is processed as per our service levels agreements.
- Maintain a close relationship with VIP clients
Produce day to day services Audit Statements
- Ensure the audit reports parameterization in systems in accordance to the current procedures, cross
- asset classes and ensure the correct and timely production and delivery of these reports
- Ensure daily controls and distribution
Ensure Operational efficiency
- Maintain, enhance and develop relevant operational related policies and procedures.
- Propose and / or sponsor any improvement ( automate ) that could help to streamline or secure
- processes
- Propose enhancements to strengthen the tools and processes in place and actively participate to the
- User Acceptance Tests (UAT)
Maintain internal network
- With the Sales dedicated to the client to get an accurate and updated understanding of the client need
- With Back and Middle Offices to ease problem solving through a partnership based relation
- Share and disseminate the common objective of global client satisfaction
Achieve Client Satisfaction
- Advocate for client while upholding bank policy and industry regulation
Key contributions
- Maintain and develop relationships with internal stakeholders (FO, Marketers …..)
- Contributes to develop of systems (bring ideas re. new functionality to improve the system)
- Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas
- Contribute to the development of colleagues through knowledge sharing on all aspects of the role.
- Be open minded and suggest ways to continually streamline and improve the process
Contributing Responsibilities
Technical & Behavioral Competencies
Specific Qualifications (if required)
Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Client focused
Ability to collaborate / Teamwork
Communication skills - oral & written
Ability to synthetize / simplify
Transversal Skills: (Please select up to 5 skills)
Ability to develop and adapt a process
Ability to understand, explain and support change
Analytical Ability
Choose an item.
Choose an item.
Education Level:
Master Degree or equivalent
Experience Level
At least 10 years
Other/Specific Qualifications (if required)
