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We are looking for

KYC Oversight Officer (M/F)

Job type Permanent
Schedule Full time
Brand BNP Paribas Asset Management
Level of experience 3 to 5 years
Apply REF: IFS000082

BNP Paribas Asset Management is the asset-management arm of the BNP Paribas group. With assets under management totaling over EUR 500 billion and a staff of more than 4,000 present in over 40 countries, BNP Paribas Asset Management offers a comprehensive range of financial management services to institutional clients and distributors around the globe.

BNP Paribas Asset Management also heads a line-up of specialized management companies, each with its own area of expertise and investment policies tailored to a particular asset class or local needs.

BNP Paribas Asset Management is searching for a:

KYC Oversight Officer (M/F)

Permanent Contract



The KYC/AML Oversight team is part of the Global Client Service which is a key component of the Global Client Group at BNP Paribas Asset Management. The principal objective of this team is to:

Supervise and ensure the identification of our investors and their continious review is done on a risk base approach, that accounts opened  are reflected in all systems

Participate in the creation of business opportunities , maintaining and developing strong client relationships by ensuring timely and flawless execution of KYC/AML processes in partnership with all stakeholders involved

The primary mission of the Client Service Team is to establish and provide a proactive support platform for the BNP Paribas Asset Management Sales Channels, clients and prospects. This will be achieved through not only responding to queries related to our products and performing regular sales support tasks, but also by recommending service improvements or automation.

Your mission:

Monitoring, testing and analysis of service provider/KYC department services performance and quality through implementation of KPIs and performance memos – regular follow up meetings to ensure the good application of KYC procedures

Assist all stakeholders in case new KYC/AML rules to be implemented

Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to our clients in line with regulations in place. Preparation of summaries and analysis on new legislation.

Preparation of quarterly synthesis report to the attention of the competent authorities (and board of directors)

Coordinate queries on behalf of clients and sales with external service providers such as Transfer Agents and internal functions (i.e. Finance, Legal, etc.)

Establish excellent relationships and assist clients, sales channels, service providers etc. with regards to account opening and KYC questions

Act as a key contact person for external service providers, internal stakeholders when it comes to escalations/claims received from clients and CRMs with respect to the required documentation for Client Register opening or revision

The organization of meetings and reporting with and to BNPP AM Management and compliance to report conclusions of the performance analysis and identified compliance regulatory matters

Responsible for identifying areas where the service to clients could be improved and therefore become a competitive advantage for BNPP AM

Coordinate ad hoc client and sales communications in collaboration with relevant internal department

Active contribution and participation in Client Service projects

Your profile

Education: Bachelor or Master Degree

Professional experience:

At least 5 years experience in a similar role in Luxembourg

Experience in customer service/ relationship management/ sales assistance is an advantage

Good communication skills, both verbal and written

Excellent analytical and organisational skills

Soft skills:

Client Focus

is able to deeply understand client issues and works with teams to improve the quality of service provided. Responsive when issues arise.

Stakeholder/relationship management

is able to effectively influence and negotiate with multiple stakeholders, keeping them informed and engaged.

Decision making

is able to make difficult decisions quickly and confidently, and will actively involve others in situations where decisions affect them.


Acts with tenacity, balances costs and benefits. Continuously seeks optimum performance.


Acts in full compliance with applicable laws, rules and regulations, Company policies and code of conduct

Technical skills:

Excellent skills in Microsoft Office

Good knowledge of the mutual fund industry in Europe would be considered as an asset

Good knowledge of the regulatory and statutory requirements /regulations in connection with mutual funds

Language skills:

Excellent written and oral skills in English is mandatory

Excellent written and oral skills in French is mandatory

Any other language is considered as an advantage

Primary Location: LuxembourgJob Type: CDIJob: GESTION DE LA RELATION CLIENTEducation Level: Master ou équivalent (> 4 ans)Experience Level: Au moins 5 ansSchedule: Temps plein Behavioural competency: Capacité à communiquer, Capacité d’analyse, Avoir le sens commercial, Être orienté client, Capacité d’organisationTransversal competency: Connaitre le groupe BNP Paribas, Pratiquer une langue étrangère (langue à préciser), Connaitre et savoir utiliser les outils bureautiques