BNP Paribas Asset Management is the asset-management arm of the BNP
Paribas group. With assets under management totaling over EUR 500 billion and a
staff of more than 4,000 present in over 40 countries, BNP Paribas Asset
Management offers a comprehensive range of financial management services to
institutional clients and distributors around the globe.
BNP Paribas Asset Management also heads a line-up of
specialized management companies, each with its own area of expertise and investment
policies tailored to a particular asset class or local needs.
BNP Paribas Asset Management is searching for a:
The KYC/AML Oversight team is part of the Global Client
Service which is a key component of the Global Client Group at BNP Paribas
Asset Management. The principal objective of this team is to:
Supervise and ensure the
identification of our investors and their continious review is done on a risk
base approach, that accounts opened are
reflected in all systems
Participate in the creation of business opportunities ,
maintaining and developing strong client relationships by ensuring timely and
flawless execution of KYC/AML processes in partnership with all stakeholders
mission of the Client Service Team is to establish and provide a proactive
support platform for the BNP Paribas Asset Management Sales Channels, clients
and prospects. This will be achieved through not only responding to queries
related to our products and performing regular sales support tasks, but also by
recommending service improvements or automation.
Monitoring, testing and analysis of service provider/KYC
department services performance and quality through implementation of KPIs and
performance memos – regular follow up meetings to ensure the good application
of KYC procedures
Assist all stakeholders in case new KYC/AML rules to be
Ensure that procedures, policies and processes are adhered to
so that a high quality service is delivered to our clients in line with
regulations in place. Preparation of summaries and analysis on new legislation.
Preparation of quarterly synthesis report to the attention of
the competent authorities (and board of directors)
Coordinate queries on behalf of clients and sales with
external service providers such as Transfer Agents and internal functions (i.e.
Finance, Legal, etc.)
Establish excellent relationships and assist clients, sales
channels, service providers etc. with regards to account opening and KYC
Act as a key contact person for external service providers,
internal stakeholders when it comes to escalations/claims received from clients
and CRMs with respect to the required documentation for Client Register opening
The organization of meetings and reporting with and to BNPP
AM Management and compliance to report conclusions of the performance analysis
and identified compliance regulatory matters
Responsible for identifying areas where the service to
clients could be improved and therefore become a competitive advantage for BNPP
Coordinate ad hoc client and sales communications in
collaboration with relevant internal department
Active contribution and participation in Client Service
Bachelor or Master Degree
At least 5 years experience in a similar role in Luxembourg
Experience in customer service/ relationship management/
sales assistance is an advantage
Good communication skills, both verbal and written
Excellent analytical and organisational skills
able to deeply understand client issues and works with teams to improve the
quality of service provided. Responsive when issues arise.
able to effectively influence and negotiate with multiple stakeholders, keeping
them informed and engaged.
able to make difficult decisions quickly and confidently, and will actively
involve others in situations where decisions affect them.
Acts with tenacity, balances costs
and benefits. Continuously seeks optimum performance.
in full compliance with applicable laws, rules and regulations, Company
policies and code of conduct
Excellent skills in Microsoft Office
Good knowledge of the mutual fund industry in Europe would be
considered as an asset
Good knowledge of the regulatory and statutory requirements
/regulations in connection with mutual funds
Excellent written and oral skills in English is mandatory
Excellent written and oral skills in French is mandatory
Any other language is considered as an advantage