KYC Operations- Quality Assurance Anaylst
At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
Job Description Summary
Responsible for performing and documenting all applicable customer verification processes related to the assigned business function and the communication and resolution of findings and other issues. Anticipates and implements changes to the testing plans as a result of changes in the Bank’s business environment including regulatory changes. Analyzes the customer due diligence process and methodology to identify patterns and trends and communicates with management to ensure that the risks are adequately identified and addressed.
Essential Job Functions
Conducts customer due diligence and high risk reviews according to the bank’s BSA/AML policy and procedures
Ensures that decisions to retain or exit a customer relationship align with supporting documentation submitted for each high risk customer type, and with appropriate research conducted during the high risk review process.
Implements, performs and documents assigned customer verification reviews; performs and conducts compliance screening for PEP, sanctions and adverse based on detailed procedures and processes. Identifies issues, escalates to management for resolution and formally documents findings for customer onboarding, closure or retention decisions.
Communicates customer review t results to management and business partners. Prepares and presents written customer reviews including results and recommendations for customer onboarding, closure or retention decisions
Identifies areas of risk and make recommendations on operational improvements, processes for compliance, quality assurance and any additional training essential to mitigate risk. Seeks ways to assist the Bank in strengthening customer due diligence, remain compliant and improve efficiency.
Researches and analyzes testing results or issues, training, reads literature in order to become more knowledgeable about current banking, regulatory and audit issues, and performs other tasks as necessary to carry out daily responsibilities; maintains expertise in areas of testing.
Performs research, participates in training, and reads literature in order to become more knowledgeable about current business and issues related to assigned area(s).
Receives and analyzes monitoring and testing results from testing performed on related controls from business unit compliance officers.
Establish and maintain effective working relationships with Bank field Relationship Managers and/or Retail Branch contacts
Experience with customer outreach, telephone etiquette, and ability to establish rapport with customers by phone
- High School Diploma or GED Required
- Bachelor's Degree
- P3 - 5 yrs
Thorough knowledge of Customer Identification Procedure (CIP) requirements
Thorough knowledge of customer verification processing
Thorough knowledge of BOW commercial deposit account procedures as they apply to account opening processes and requirements
Thorough knowledge of industry relevant software used for analysis
Analytical and research skills
Excellent written and verbal communication
Ability to perform independently with a minimum of supervision
Good organizational skills
Good to presentation skills
Excellent PC skills, including knowledge of MS Word, Excel, Access, and related software
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.