Junior Service Desk Specialist
We are looking for an individual to provide a single point of contact to our internal business users and external clients who can provide a high quality support and rapid restoration of normal services, acting as 1st line support.
Receive, log and triage calls from the business and process them in a timely manner
To provide 1st line support relative to Incident Management process; initial assessment of all Incidents & Service Requests; make first attempt at incident resolution and/or refer to 2nd/3rd line support
To take ownership and management of the incident and service request life-cycle, including verification and closure
To monitor and escalate procedures relative to the appropriate SLA
To keep internal users and external clients informed on request for status and progress
To deal with 3rd party engineers and suppliers where applicable
To ensure compliance with appropriate group and industry audit requirements.
To document key procedures and controls in line with company standards
To develop personal or technical skills and capability through on-going training as provided by, or approved by HR
To carry out any other task associated with the role as reasonably requested
Basic knowledge Lotus Notes Client
Basic knowledge Active Directory 2000
Basic knowledge Microsoft Windows XP
Basic knowledge Microsoft Office XP suite
Excellent oral communication skills
Excellent telephone manner
Excellent written skills
Excellent organisational skills
To be able to work to strict SLA’s and prioritise workload
- Service Now IT Service Management Software would be beneficial
- HP hardware: Desktops and Laptops would be beneficial
- Hewlett-Packard Printers would be beneficial
- Avaya IP desk phones would be beneficial
At Cardif Pinnacle we’re on a mission to keep pets happy, healthy and safe. We want to become the leading pet healthcare service provider by being holistic and using technology to keep our customer’s pets safe and healthy.
We pride ourselves on providing an inclusive working environment. Every team works collaboratively to ensure our goals our met and we all play as hard as we work.
Our benefits are amazing including 24 days holiday (plus your birthday!), generous pension scheme, private medical cover plus a host of flexible benefits!
You are you, and we recognise your individuality, offering a wide range of support and tailored working environments to suit your personal needs.
With exciting projects on the horizon, there hasn’t been a better time to join us.
So what are you waiting for?! Apply now!