The bank for a changing world

We are looking for

Junior Service Desk Specialist

Apply REF: JSDS_TF_0719


We are looking for an individual to provide a single point of contact to our internal business users and external clients who can provide a high quality support and rapid restoration of normal services, acting as 1st line support. 

Key Duties

  • Receive, log and triage calls from the business and process them in a timely manner

  • To provide 1st line support relative to Incident Management process; initial assessment of all Incidents & Service Requests; make first attempt at incident resolution and/or refer to 2nd/3rd line support

  • To take ownership and management of the incident and service request life-cycle, including verification and closure

  • To monitor and escalate procedures relative to the appropriate SLA

  • To keep internal users and external clients informed on request for status and progress

  • To deal with 3rd party engineers and suppliers where applicable

  • To ensure compliance with appropriate group and industry audit requirements.

  • To document key procedures and controls in line with company standards

  • To develop personal or technical skills and capability through on-going training as provided by, or approved by HR

  • To carry out any other task associated with the role as reasonably requested

Key Requirements

  • Basic knowledge Lotus Notes Client

  • Basic knowledge Active Directory 2000

  • Basic knowledge Microsoft Windows XP

  • Basic knowledge Microsoft Office XP suite

  • Excellent oral communication skills

  • Excellent telephone manner

  • Excellent written skills

  • Excellent organisational skills

  • To be able to work to strict SLA’s and prioritise workload

  • Team player

  • Service Now  IT Service Management Software would be beneficial
  • HP hardware: Desktops and Laptops would be beneficial
  • Hewlett-Packard Printers would be beneficial
  • Avaya IP desk phones would be beneficial

About us

At Cardif Pinnacle we’re on a mission to keep pets happy, healthy and safe. We want to become the leading pet healthcare service provider by being holistic and using technology to keep our customer’s pets safe and healthy.

We pride ourselves on providing an inclusive working environment. Every team works collaboratively to ensure our goals our met and we all play as hard as we work. 

Our benefits are amazing including 24 days holiday (plus your birthday!), generous pension scheme, private medical cover plus a host of flexible benefits!

You are you, and we recognise your individuality, offering a wide range of support and tailored working environments to suit your personal needs.

With exciting projects on the horizon, there hasn’t been a better time to join us.

So what are you waiting for?! Apply now!

Cardif Pinnacle is a subsidiary of BNP Paribas Cardif, a worldwide provider of insurance and savings products, and ultimately part of the global banking group, BNP Paribas SA.

Primary Location: GB-ENG-HertfordshireJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Secondary EducationExperience Level: At least 1 yearSchedule: Full-time Behavioural competency: Critical thinkingTransversal competency: Analytical Ability